CO Ophthalmic Clinical Supervisor

We are seeking an Ophthalmic Clinical Supervisor who will supervise and manage clinical staff and the day-to-day clinical operations. Coordinates the efficient flow of patients, staff and providers in a busy clinic environment. Recommends, develops and implements initiatives to enhance clinical operations. Acts proactively to troubleshoot problems, resolves and diffuses patient, physician and clinical staff issues. Fosters a team environment and is a mentor for clinical staff. Acts independently with professionalism and efficiency.

Specific Duties & Responsibilities

• Recruits, hires and onboards clinical staff, including ophthalmic technicians and scribes.
• Ensures Technicians follow all requirements.
• Emphasizes the importance of obtaining ID info from patients at every single visit.
• Trains and coaches clinical staff including ophthalmic technicians and scribes.
• Manages time and attendance of clinical staff according to established guidelines.
• Provides daily oversight and management of clinical staff.
• Recommends clinic flow changes/improvements as needed.
• Assists Clinic Manager with onboarding of new providers.
• Reviews and updates provider’s clinical protocols as needed.
• Orders and manages clinic supplies, instruments and clinic drugs.
• Assists with reviewing and responding to Epic In-Basket messages from patients.
• Troubleshoots clinic equipment issues/problems, communicating with Wilmer IT and/or vendor when necessary.
• Acts as liaison between providers and technicians and between providers and administration.
• Fills in as technician when needed.
• Resolves patient complaint’s or refer to appropriate resource.
• Manages/monitors clinic flow, physical distancing and disinfection procedures.
• Performs other duties as assigned.

• High school Diploma/GED.
• Three (3) years’ experience as an ophthalmic technician and some supervisory or related administrative experience.
• Must have Certified Ophthalmic Assistant (COA) certification from Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) or obtain within 18 months of start date.

Classified Title: Ophthalmic Clinical Supervisor 
Job Posting Title (Working Title): CO Ophthalmic Clinical Supervisor   
Role/Level/Range: ACRO40/E/03/CF  
Starting Salary Range: Min $22.50 - Max $40.00 HRLY ($74,100 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:30 am - 5:00 pm 
Exempt Status: Exempt 
Location: School of Medicine Campus 
Department name: ​​​​​​​Columbia Practice Oph 
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity a