Manager, Sales Operations HiEd

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Sales Operations Manager ensures organizational effectiveness by providing leadership for CDW’s sales operations. This position will work closely with Sales Management to define process and policy and implement through a team of Sales Operations Supervisors.

Key Areas of Responsibility

• Manage a team of Sales Operations Supervisors

• Provide leadership to an assigned team of Sales Operations Supervisors to ensure customer and Sales Management needs are met

• Manage and allocate workflow within team

• Coach and develop team of supervisors

• Hire and train new and replacement supervisors

• Manage relationships between Sales Operations Supervisors and Sales Managers

• Work with senior leadership to identify staffing needs and add supervisors as needed

• Sales process improvement

• Identify best practices within Sales Operations Supervisors and develop standardized operating procedures

• Drive standard operating procedures within channel leadership to ensure consistent execution and customer experiences

• Develop collaborative relationships within internal CDW departments to enhance customer experience and increase sales awareness of procedure

• Gather feedback and analyze data to recommend and implement process improvements within channel

• Deliver recommendations to manager to improve processes across sales organization

• Territory planning

• Manage territory planning process including timelines, data feeds, and templates used by managers and directors

• Collaborate with Sales Management to identify new opportunities in partner and customer engagement

• Identify, recommend, and implement changes to the assigned channel’s Territory Plan template by working with channel leaders to determine the needs of the business

Responsibilities

• Lead special projects to enhance operational efficiencies

• Assist supervisors with escalated issues, recognizing coaching and process improvement opportunities related to issue

Minimum Qualifications

• Associates degree OR 2 years of direct supervisory/management level experience

• Two years experience with CDW sales product and process

• Experience leading teams towards a given goal; leadership experience in manager or supervisor role preferred

• Experience implementing operational effectiveness projects

Other Required Qualifications

• Proven track record of success

• Excellent oral and written communication skills

• Demonstrated analytical and problem-solving skills

• Ability to manage direction from multiple leaders

• Ability to develop trusted relationships (internal and external) at all levels within an organization

• Ability to maintain confidentiality

Preferred Qualifications

• Bachelors degree

Pay range: $ 94,000 - $ 154,200, depending on experience and skill set

Annual bonus target of $15,000 subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.