Senior Manager, RDAA Business Excellence Strategy and Operations

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Senior Manager, RDAA Business Excellence Strategy and Operations works with cross-functional and divisional stakeholders to execute centralized operational functions in support of RDAA. Responsible for direct operational support in HCP/KOL engagements and procure to pay for select functions. Working directly with business owners, facilitating end to end consultant engagement operational support (e.g., planning, contracting, invoice payment). This role is pivotal in enhancing efficiency, ensuring compliance, and achieving corporate objectives through proactive risk management, continuous improvement initiatives, and effective project management, including event planning. Brings a continuous improvement mindset, proactively identifying inefficiencies/pain points within current business processes and working with the broader team to propose fit for purpose solutions. Expectation for increase and/or shift in responsibilities as business operations needs emerge.

Responsibilities:

• Responsible for managing E2E HCP/KOL engagements incl annual planning, in year consulting agreements and ad-boards
• Partners effectively with business owners in supported functions to understand upcoming consulting needs and project plan to ensure timely execution
• Provides visible metrics, tracking and early escalation for all key initiatives under support to ensure rapid resolution, cross-business learnings and continuous improvement
• Serves as point of contact for business operations challenges in RDAA, working with broader Business Excellence team to triage and provide appropriate support model (e.g., direct intervention vs handoff to supporting stakeholders)
• Compile key learnings and opportunities in slide