Lead Registered Nurse (RN) - Engagement Center (remote)

Department:

12707 Advocate Aurora Health Corporate - Engagement Center Operations (ECO): Nursing Administration

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

PM Shift Lead. Hours details discussed during interview.

Major Responsibilities:

• Uses the nursing process and guidance of established protocols to assess the needs of the patient telephonically including the patient, guardian, or family in the conversation when necessary. Determines most appropriate level of care needed, provides detailed education, establishes a plan of care including interventions, and communicates follow up instructions to the patient. Escalates and collaborates with the appropriate on call provider when additional guidance is needed.  
• Prioritizes patient interactions by acuity and need considering all available information and resources. Applies evidence-based practice to deliver patient care.
• Implements strategies to reduce patient risk and increase patient safety.  Assesses patient and family readiness to learn and individualizes the approach as necessary.  Works collaboratively to develop strategies to meet the learning needs of the patient and family.
• Provides ongoing evaluation of patient, team, and engagement center outcomes and is empowered to take appropriate action when changes are needed.  Supports shared governance activities and initiatives to improve processes and patient outcomes. Participates and leads department quality/process improvement initiatives aimed at enhancing the patient care experience.
• Participates and leads professional activities which contribute to personal professional development and the development of others. Seeks opportunities to be taught, coached, and mentored.  Attends required meetings/educational programs and completes annual competencies in a timely manner
• Demonstrates effective communication, feedback, and conflict resolution skills.  Promotes collaboration with clinicians and other healthcare team members to coordinate patient-centered care.  Assumes a leadership role in the care team and delegates appropriately. 
• Promotes a culture of safety through identifying threats to patient safety and intervening to prevent patient harm.  Reports patient safety events and near misses in a timely manner.  Seeks to identify potential safety issues and assists in the implementation of corrective action. 
• Applies ethical decision making, demonstrates respect and understanding for peers, and other clinical disciplines.  Participates as an effective member of the patient care team to formulate an integrated, unbiased, individualized approach to care.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.  Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret appropriate information needed to identify each patient’s requirements relative to his/her age specific needs and provide the care advice/disposition outlined in the departments policies, procedures, and protocols. 
• Performs outbound follow-up calls to patients who received triage services to determine illness improvement and/or additional health care needs and referrals. Schedules appointments with emphasis on making the appointment in correlation to the recommended end point of the protocol used. Collaborates with other health care team members to coordinate medical and nursing management of patient care, including procedures and medication refills.
• Accurately maintains and updates the patient’s clinical records according to agency, State and Federal guidelines. Documents all call encounters utilizing the patient’s Electronic Medical Record at the time of the call. Communicates information relating to the patient’s physical and psychological status to the physician, Advanced Practice Clinician, and/or additional members of the interdisciplinary team as appropriate. Provides pertinent and concise reports describing patient’s response to medical and nursing plans of care.
• Provides other team members with direction, guidance, support and assistance with patient care and technical issues or any unusual circumstances as they occur. Coaches