Applications Administrator Lead, ERP, Digital Technology Solutions

Current UC employees must apply internally via SuccessFactors 

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, nearly 12,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times has called “the most ambitious campus design program in the country.”

 

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, the oldest and one of the largest cooperative education programs, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget stands at $1.85 billion, and its endowment totals $2 billion.

 

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service.  We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.   

Job Overview

Lead and assist in the support, maintenance, monitoring, and implementation of the university’s enterprise systems and services in support of education, research, administrative, and other activities. Work closely with other members of the team to provide incident support, fulfill customer requests, and participate in the deployment of systems and services as part of the department’s ongoing initiatives.

Essential Functions

• Ensure the performance and reliability of systems. Monitor system performance and usage to maintain security and system health.
• Maintain systems and applications, supporting and training users for system(s) and applications usage.
• Troubleshoot and resolve any related hardware, software, user access or other problems. Evaluate problems and determines the required course of action.
• Work on multiple, moderate to high complex projects as a project team leader. Coordinate in projects to gather user requirements, design, configure, test and implement systems, applications and custom solutions.
• Work closely with management and senior staff to form strategies for the introduction of new and improved technologies across multiple disciplines.
• Coordinate new software releases, fixes and upgrades with technical teams and users.
• Support integration of changes in test, preproduction, and production environments.
• Recommend new features or changes to configuration/workflows based on user feedback.
• Collaborate with various teams for system configurations, support and integrations.
• Develop online user help, technical documentation and system scripts.
• May perform application programming or scripting to accomplish some duties.
• Create and utilize standard operating procedures.
• Lead discussions in peer knowledge sharing groups.
• Coordinate plans for business continuity and disaster recovery.
• Provide technical advice and expertise to faculty, staff, and students in the evaluation, selection, purchase, upgrading, and maintenance of software, hardware, and/or database system resources to meet user needs.
• Provide consultative, technical and training support and services to the user community to ensure problem resolution, system/data access, and optimal system performance.
• Develop checklists for continued ways to improve procedures to save time and money.
• Create and share technical estimates and operational requirements to enable accurate planning with realistic timelines.
• Analyze and resolve security and access problems related the overall system and software.
• Write and maintain documents related to security design, implementation and practices.
• Maintain history reports, identify and address reoccurring problems.
• Respond to escalated system problems.
• Research and evaluate emerging technologies.
• Function as the subject matter expert on one or multiple systems.
• Serve as a technical or team lead by providing guidance and direction to other administrators. Will review and inspect the work of other administrators.
• Lead and manage application security to ensure the confidentiality, integrity and availability of supported applications cooperatively with the Office of Information Security (OIS).
• Participate in 24x7 on call rotation responding to service outages as defined in the department’s standard operating procedures; serve as the initial Application Administration escalation contact for Tier 1 (help desk) s