Client Advisor - Vehicle Services

Requisition #: 19031
Functional Area:  Client Service; Administrative Support
Employment Type:  Full-Time
Work Options:  In Office at Location Specified Above #LI-Onsite
Work Hours:  Standard business hours

Position Summary

J. J. Keller is seeking a detail-oriented, self-starter to join our team as a Client Advisor in our Vehicle Legalization department. As a Client Advisor, you will have daily interaction with external parties to facilitate and implement vehicle compliance for customers. This position will apply expertise to support and work directly with customers, states, vendors, and internal partners to ensure a positive customer experience and successful completion of regulatory items including mileage, fuel tax, vehicle titling, vehicle registration, etc.

 

J. J. Keller is the nation's leading provider of regulatory, safety, and compliance solutions. More than 90% of the Fortune 1000 companies rely on J. J. Keller to create safe work environments and simplify compliance. We pride ourselves in being dedicated to ensuring our clients are aware of their regulatory requirements and maintaining compliance. 

 

This position is on-site at our Neenah, WI office.

Benefits and Perks at J. J. Keller

• Competitive hourly pay
• Monday - Friday  Work Schedule 
• Flex-time and Work Flexibility
• Annual Reviews + Merit Increases + Quarterly Bonus Program Paid Out When Company Goals are Met!
• Medical + Dental + Vision Insurance
• Associate Growth/Promotional Opportunities 
• Tuition Reimbursement, eligible your FIRST DAY
• 401(k) with Employer Match + Company-Funded Annual Profit Sharing
• 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday 

About Our Neenah Headquarters

There is a lot to love about our Neenah Headquarters

• Jean-friendly environment, every day of the week!
• Café that offers breakfast, lunch and multiple a la carte items
• Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates regardless of where you live
• Free access to FLEX by Fitness on Demand providing 24/7 access to online workout and wellness programs
• Near 1-mile long walking trail that wraps around the campus 
• Multiple collaboration stations 

 

Want to check it out yourself? Follow this link https://www.jjkeller.com/learn/campus#0 and click ' See inside our Vinland Facility'!

J. J. Keller was founded nearly 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing.  Our success demands we add talent to our team in order to support the needs of our clients. 

 

J. J. Keller is privately-held, family-owned company since 1953 and we believe our associates are our most valuable assets and what we do matters. 

Job Responsibilities

• Serves as the primary point of contact for clients for Vehicle Legalization services.  Advises clients on regulatory requirements, advises on actions needed to improve compliance levels, resolves service issues, and provides regular updates on progress. 
• Actively collaborates with Sales Associates to advise clients in their purchase decisions and improve the client experience from point of sale through service delivery.
• Facilitates the timely and successful implementation of services in accordance with clients' objectives and contracted projects. Assigns resources as necessary. Remains the primary point of contact with clients throughout the project. 
• Initiates and completes work orders to deliver a variety of vehicle services to clients, including but not limited to, completing state applications, completing a variety of renewals, submitting work to vendor and state representatives, monitoring progress of Permits, etc. (IFTA, IRP, Title & Registration, Mileage Permits, etc.)
• Completes system configuration and set-up and data migration services in accordance with client needs.
• Provides clients with information and special resources to help with complex projects, including custom configurations, reports, etc. 
• Maintains an expert-level understanding of regulations, conducting independent research required to stay current with IFTA, IRP, Title & Registration, and state vehicle-related regulations. Shares this knowledge with clients, sales representatives and other internal partners to further develop their vehicle knowledge.
• Builds a network of critical resources within the industry to effectively troubleshoo