Client Service Manager - DB Pension Admin

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

TELUS Health (US) Benefits Administration and Operations brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.

We are a customer-first, collaboration-focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things. We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service.

If you are seeking a fulfilling opportunity to leverage your skills while supporting our mission of providing exceptional client service in benefits administration and you want to be part of a team that values teamwork, innovation, and welcomes fresh perspectives from every team member, this role is perfect for you.

Here’s the impact you’ll make and what we’ll accomplish together

The Client Service Manager is a professional position that requires the ability to work both independently and as part of a team. This role is responsible for maintaining and enhancing relationships with new and existing Defined Benefits (DB) clients, ensuring client satisfaction through periodic meetings and discussions. The Client Service Manager will collaborate closely with sales, record-keeping and operations associates, and will be required to participate in sales final presentations as needed. This role has overall responsibility for client relationships; record-keeping operations handles the day-to-day administration. This job is an exempt level position.

What you’ll do  

• Client Relationship Management

• Maintain and enhance relationships with new and existing Defined Benefits (DB) clients

• Ensure client satisfaction through periodic meetings and discussions

• Collaborate closely with sales, record-keeping, and operations associates

• Participate in sales final presentations as needed

• Demonstrate proven excellent customer service skills and progressive probing skills

• Project Management & Delivery

• Participate in business-wide projects to drive successful outcomes

• Excel in CSM project delivery by implementing and maintaining robust project management practices, including:

  • Timely status updates and progress reporting

  • Documented communications with all stakeholders

  • Clear milestone tracking and deliverable management

  • Drive accountability through regular review sessions

  • Proactively manage risks and maintain comprehensive project documentation

  • Ensure seamless team collaboration and knowledge transfer through consistent documentation and communication standards

You have…

• B.A. or B.S. degree required, or equivalent retirement industry work experience

• Minimum of three years of relationship management or plan administration experience

• Defined Benefit (DB) experience 

• Project Management experience

• Knowledge and understanding of Pension Industry and competitive environment

What you bring…

• Communication: Strong verbal and written communication skills

• Leadership: Strong leadership skills with ability to work independently and as a team player

• Organization: Proven prioritization and organizational skills

• Quality Focus: Strong commitment to timing and quality standards

• Problem-Solv