Director, Customer Education

Hey you! 👋  Want to work for one of the fastest growing SaaS companies in the world? 📈We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training 💻 We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.
Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. 💙
So what are you waiting for? Apply today! Join 800+ global Docebians and change the way people learn. 
Are you ready to be a part of the learning revolution? 🚀
About This Opportunity:
As Director, Customer Education, your mission will be to build a World-class Customer Education team. The Customer Education team focuses on creating solutions at scale to deliver valuable knowledge to our customers, connecting customers via a community, and helping customers self-serve. This is a leadership position and experience and achievement in similar prior roles, preferably for tech companies, is required.

You will:

• Coach, mentor, and inspire leaders and individual contributors by delivering timely and candid feedback on performance and holding team members accountable to a high level of data-driven performance.
• Build, lead, and manage Docebo’s Customer Education program and Docebo’s Community.
• Lead key Customer initiatives focused on customer enablement, driving product adoption, ensuring customer satisfaction, and retention at scale.
• Lead the design, development, implementation, and ongoing management of Docebo Customer Education program; including virtual instructor-led courses, on-demand courses, certification.
• Be an active public face for Docebo: Host and manage regular customer-facing product release webinars. Host annual customer awards ceremony at Docebo Inspire. Speak at customer and industry events.
• Use data and deep analysis to inform strategic priorities, to hold team members accountable to results, and to automate manual processes.
• Lead by doing. We are not looking for a strategist only, but somebody who is comfortable rolling up their sleeves and “showing how it is done best” with a “coaching by example” leadership style.
• Partner with Docebo’s product team to capture and interpret product feedback from customers via user groups, the Docebo Community, and other various channels.

You have:

• An innovation-driven mindset, and have the ability to think creatively while building solutions that scale with the business.
• Proven experience hosting public events, webinars, and speaking engagements.
• 7+ years experience working with Docebo Learn, or similar LMS, and other learning technologies.
• Have managed Learning Technology programs for organizations with >500 employees as a learning leader, this varies from content development to content delivery platforms management.
• Ability to analyze data and use it to drive action. Ability to demonstrate a high degree of empathy while balancing the relationship between Docebo and our customers. Great knowledge of the LMS market and of Docebo.
• 10+ years of experience managing teams that are geographically distributed

Benefits & Perks 😍-Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you-Employee Share Purchase Plan-Career progression/internal mobility opportunities-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)-WeWork partnership and “Work from Anywhere” program
Hybrid Office Model 🏢We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
About Docebo 💙Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing ex