Advisory Solution Architect - ITOM

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is seeking IT Operations Management (ITOM) and Asset Management (ITAM) specialists with a focus on hands on IT Datacenter technologies, SAM, DevOps and enterprise architecture initiatives for service modeling, discovery, event management, cloud automation and orchestration on the ServiceNow platform. The specialist will provide technical hands on expertise to support customers with product and solution leadership during pre-sales engagements. The specialist will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Operations and Asset Management on the ServiceNow SaaS platform. This is a hands-on technical consultant who is capable of going wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

Create and contribute to sales campaigns focused on IT Operations and Asset Management leveraging hands on IT Datacenter technologies, SAM, DevOps and enterprise architecture initiatives with ServiceNow applications that focus on service modeling, event management, and discovery. Contribute and maintain a showcase of ITOM and ITAM solutions created on the ServiceNow platform. Create and own programs that enable Solution Consultants to demonstrate the value of IT Operations Management on the ServiceNow platform. Strong alignment with product management and engineering teams on roadmap and field feedback.

• Assist the sales personnel in the qualification of customer needs and performing pre-demo needs analysis
• Provide mentoring and training to peers and other colleagues in the organization.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via Zoom
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and PoV/PoC
• Supporting Marketing events – user conferences, trade shows, webinars etc
• Staying current on competitive analyses and understanding differentiators between the company and its competitors.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
• Serve as regional team lead to lead practice activities when called upon.
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc. in preparation for deployment
• Act as the ServiceNow subject matter expert at Executive briefings / marketing events

Qualifications

To be successful in this role, you have: 

• 5-7 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.
• Experience with enterprise architecture domains
• Experience and strong