Senior Customer Support Engineer - Remote (Dallas, TX)

Job Title

Senior Customer Support Engineer - Remote (Dallas, TX)

Location(s)

Dallas, US Remote - TX

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Revvity is seeking a Senior Customer Support Engineer to join the South Region Service Team. The individual will be joining a team that is responsible for supporting our Life Science customers throughout the South Region of the U.S. Individually, the position will be working primarily in Texas, with a reasonable amount of the work being in and around Dallas. However, as needed, the individual will be expected to travel throughout the region to assist other team members and their customers.

Responsibilities:

The primary duties of the Senior Customer Support Engineer are to install, maintain, verify performance, and repair equipment at customer sites, ensuring best-in-class service:

• Install, Maintain, and Repair at various customer sites

• Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction

• Achieve response time targets to contract customers

• Keep area Team Leader and Area Sales Manager informed of all issues

• Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time

• Manage and complete all Service Orders in a timely manner

• Order and maintain appropriate inventory to support the territory

• Provide non-contract customers billable estimates for servicing of instruments

• Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone

• Complete expense reports for usage of company credit card

• Complete company assigned training in a timely manner

• Report potential quality issues via the corrective action process

• Travel 30% by car to customers in the Dallas area

• Travel 40% by car to customers outside of the Dallas area but within Texas

• Travel 30% by car or plane to customers in the South Region of the US

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:

• BS/BA degree

• 5+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

OR

• AS/AA degree

• 7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

Preferred Qualifications:

• Excellent organizational and communication skills

• Experience with multi-label detection plate readers, radiometric detection instrumentation, automated liquid handling systems

• Previous OEM service experience (Hamilton, Beckman, Hidex, Agilent, Tecan, Promega, BMG)

• Ability to troubleshoot and diagnose complex technical issues

• Strong electro-mechanical skills

• Valid Driver’s License

• Experience in MS-Office products

What do we offer?

We provide competitive and co