Third-Party Audit Consultant

Job Posting End Date: March 30

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

This position is responsible for providing support for various aspects associated with Unum’s client service commitments, which may include performance guarantees and related agreements, service guarantees, several types of customer-facing agreements, third party audits, and implementation credits. This role includes responsibilities for administering established standards and practices, systems for tracking and managing program components, as well as coordinating client-facing negotiations and securing cross-functional leadership approval for contractual and third party audit processes.

Principal Duties and Responsibilities

• Support execution of the service commitment program for Unum’s Group Benefits and Solutions business, including assisting with commitments for the company’s largest and most complex customers.
• Provide research and input on strategies intended to improve Unum’s service commitment offerings to better meet market needs, ensure superior customer satisfaction, and control risk.
• Perform project planning, coordination, and ongoing management of complex contract and audit negotiations, including customer-facing interactions to facilitate finalization of client commitments and agreements.
• Work with cross-functional business partners, including demonstrating strong subject matter expertise and critical thinking skills to provide sound guidance, make appropriate recommendations, and influence others at all levels in response to customer requests for exceptions/non-standard terms.
• Stay current with industry trends, emerging risks, and internal and external issues.
• Administer and support customer-specific service commitment processes, including performance guarantee penalty and implementation credit payment process and performance and service guarantee reporting.
• Effectively contribute to the development, implementation, management, and communication of workflow processes and measures for relevant service commitments.
• Maintain service commitment tracking system(s) and compile related metrics and reporting package for relevant service commitments and executed agreements, including volumes, insightful and holistic trend analysis, and financial components.
• Support change efforts impacting customers and internal partner organizations.
• Actively contribute to an environment committed to continuous learning and growth and ensure effective execution and ownership of results.
• Performs other duties as assigned.

Job Specifications

• A minimum of five years relevant business experience, including experience supporting client service, with a preference for experience with multiple products or functional areas. College Degree preferred.
• Strong oral and written communication, negotiation, decision-making, and presentation skills.
• Strong partnering skills at all levels with a demonstrated ability to negotiate with and influence others at all levels – from field sales/service to home office senior management.
• Solid knowledge of the large case sales-RFP-implementation process; thorough knowledge of all inte