Compliance Manager

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

You will be responsible for the delivery and execution of customer support, monitoring service quality, and implementing process improvements to ensure seamless operations. This role entails building, growing, and managing a high-performing and diverse team across multiple locations, with a focus on achieving production & quality KRAs.

You will collaborate with other global leaders, internal stakeholders to achieve a seamless customer experience and scale in a thoughtful, effective way. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. Success in this role requires ability to work at all levels of detail to accomplish team and organization goals. The Site Lead will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Coinbase core business values and initiatives, and translates those into everyday practices. 

What you’ll be doing (ie. job duties):

Responsibility for executing strategic plans and meeting operational and business goalsHas a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resourcesHigh attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision in a fast paced environmentStrong analytical, mediation and problem resolution skillsDemonstrated leadership with an efficient execution, supporting a culture of ownership, continuous learning with positive energyEnsuring high quality standards for interviewing and raising the bar with each hire at all levels of the organizationEffectively leverages the team to solicit ideas and understand problems and challenges.Establishes objectives and metrics for quality, productivity, and customer experienceExecuting specific people programs on coaching and development and team engagementFocus on growth opportunities throughout the organization, including development of managers and leads and learning opportunities across multiple subject areas.Thoughtfully delegate tactical responsibilities and set clear performance expectations across the organizationDrives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact

What we look for in you (ie. job requirements):

10+ years of AML or Financial Crime Compliance knowledge experience, with a focus on delivering differentiated support strategies.Understanding with banking regulations, payment processes, compliance, consumer and/or institutional operationsProven experience as Compliance manager with In-depth knowledge of the industry’s standards, regulations and best practices An analytical mind able to “see” the complexities of procedures and regulations and look for “Eliminate, Automate and Optimize opportunities” by partnering with required stakeholders to drive value for Regulatory Requirements and Customer expectationsRevising procedures, reports etc. periodically to identify hidden risks or non-conformity issuesPeople Management experience with track record of employee development (emphasis on selection and retention)Responsible for Monitor audits, Internal Audits,  2nd LOD reviews, Executive escalations Overseeing control systems to prevent or deal with violations of legal guidelines and interna