#00274 & 00898- DMV Customer Service Generalist (Multi Hire) Culpeper CSC

Title: #00274 & 00898- DMV Customer Service Generalist (Multi Hire) Culpeper CSC

State Role Title: Admin and Office Spec III

Hiring Range: Starting at $41,000 Commensurate with DMV Experience

Pay Band: 3

Agency: Department of Motor Vehicles

Location: CULPEPER CSC

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Join the Virginia DMV Team as a Customer Service Generalist – Culpeper Customer Service Centers

Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? The Virginia Department of Motor Vehicles (DMV) seeks a Customer Service Generalist for our Chester and Chesterfield Customer Service Center. This is your opportunity to make a meaningful impact by helping Virginians access essential services daily.

What You’ll Do:

As a Customer Service Generalist, you'll serve as the face of the DMV, delivering top-notch service to a diverse customer base. Your daily responsibilities will include:

Communicating DMV policies, procedures, and regulations effectively

Issuing identification cards and processing customer applications

Administering vision screenings, knowledge exams, and in-car road tests

Handling a variety of vehicle registration, titling, and tax/fee collection services

Managing cash and credit card transactions with accuracy and professionalism

Why Join Us?

We provide a supportive, training-focused environment to help you succeed. In addition to professional development and career growth opportunities, we offer:

Competitive salary

Excellent health and retirement benefits

Twelve paid holidays per year

Paid annual, sick, and family/personal leave

Deferred compensation plans

About the Virginia DMV:

Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide everything we do.

Minimum Qualifications

• Proven ability to provide face-to-face customer service, addressing needs and concerns professionally and courteously.
• Proficiency in operating computer systems, databases, and other equipment necessary for DMV operations.
• Knowledge of basic accounting principles, including transaction reconciliations.
• Ability to interpret, explain, and apply complex statutes such as the Virginia Motor Vehicle Code, as well as other laws, rules, regulations, policies, and procedures.
• Adaptability to frequent changes in statutes, policies, and procedures.
• Strong analytical skills to review records, files, and documents, reaching logical and legal conclusions.
• Ability to work effectively under pressure during peak workload periods.
• Excellent teamwork and collaboration skills, with the ability to communicate effectively with diverse customers and colleagues.
• Ability to complete required training and perform work tasks at various workstations within the CSC as assigned.
• Operational proficiency to utilize all necessary tools and equipment efficiently.

Additional Considerations

• Knowledge of DMV policies and procedures related to licensing, registration, titling, and compliance with the Privacy Protection Act.
• Familiarity with public sector operations, including state agency procedures and government regulations.
• Previous experience mentoring or training staff in a professional environment.
• Previous experience with DMV operations or a similar regulatory agency.
• Comprehensive experience mentoring or guiding team members in a professional setting.


• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please