Manager, Communications - Education

The Communications Manager for Education will be skilled in developing and executing strategic communication plans that align with the Mayo Clinic’s Bold. Forward. Strategy within the Mayo Clinic College of Medicine and Science. This role will focus on promoting the transformative education-related initiatives at Mayo Clinic, enhancing internal and external communication, and fostering collaboration among education leadership, faculty, staff, students, alumni and external partners.
 

• Understanding of an academic medical center’s operating model:
  • Familiarity with a wide variety posts-secondary processes, terminology, and methodologies.
  • Experience working in or with higher education,  research institutions, academic medical centers, or similar environments.
• Experience with Education Communication:
  • Proven track record of effectively communicating complex concepts to diverse audiences, including instructors, professors, students, fellows, residents, and the public.
  • Experience in creating and managing content related to prospective students, faculty, employers, and alumni to expand recruitment efforts;.
  • Ability to understand and translate the needs and goals of education teams to lead effective, integrated communication strategies.
• Digital and Data-Driven Communication:
  • Familiarity with digital communication tools and platforms used in education program dissemination.
  • Experience leveraging data and analytics to measure the impact of communication efforts and adjust strategies accordingly.
     

The department is responsible to build, grow and protect Mayo Clinic’s reputation in a way that shapes the external environment and nurtures the culture to help achieve the mission of the organization. Department functions consist of reputation management including thought leadership and issues/crisis response; client communications and engagement programs; staff engagement; content and channels; government and community engagement; strategy and insights; communications services.

The manager understands Mayo Clinic business objectives and priorities and leads the development of strategies to support those objectives. The manager partners with other department leaders to execute operational goals, prioritize work, ensure effective and efficient operations, maintain high standards for service excellence and identifies opportunities for continuous improvement. Develops and maintains relationships with Mayo Clinic executive leadership, staff and members of the local and national government and/or media to advance organizational awareness and achievements.

The manager is primarily responsible for the management of staff and/or programs and leveraging functional expertise. May serve enterprise and site leadership needs through participation on committees, task forces and workgroups.

Requires a bachelor's degree in a related field plus 5 years of relevant work experience.Strong written and oral communication skills. Ability to communicate in a way that creates clarity, simplifies messages, and aligns with organizational strategy. Knowledge of channels for communication and the ability to build effective communication and engagement strategies.

Must be a self-starter with the ability to independently identify opportunities, solutions and resolve challenges. Demonstrated ability to deliver impactful results. Requires an attitude that actively seeks out change, embraces critical questioning, innovation, service and continuous improvement. Must understand how to deal with and navigate ambiguity, and act without having the total picture. Adaptable or flexible. Demonstrated professionalism and ethics, with ability to earn credibility through integrity and transparency. Role models service excellence. Motivates others by being present, engaged, attentive, invites diverse perspectives, demonstrates and inspires a collaborative spirit.

Demonstration of strong management skills including strategy and visioning, change management, resource management, and sound judgment are required. Demonstrated use of management principles of delegation, organization and execution to maximize the value of projects and initiatives is also essential. Excellent interpersonal skills to include presentation, negotiation, persuasion, team facilitation, constructive feedback and written communications skills are required. Superior project management experience, knowledge and skills must be demonstrated. Incumbent must have the ability to independently manage a varied workload of projects with multiple priorities. Demonstrates interest in continuous learning and professional development, in addition to functional area expertise.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News &am