Director, Integrated Investigations

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

MAJOR RESPONSIBILITIES 

40%
Strategic Direction:
1.    Lead a team of investigators and managers to provide high quality

investigative services for WV across GC, RO, FO and (as requested)

Support Offices. 
2.    Develop, execute, and communicate a strategic vision for the newly

formed Integrated Investigations Department that will maintain and deliver a

streamlined, professional, and reliable investigative capability across WV. 
3.    Maintain effective working relationships and partnerships with a diverse

group of key stakeholders from across the WV Partnership. Effectively

advocate and influence leaders on the value of internal investigations and

importance of effective complaint management practices. 
4.    Identify, plan, and execute a series of process improvements, streamlining

and integrating existing functional approaches to investigations into a

simple and highly functional investigations programme that meets internal

and external stakeholders needs.
5.    Represent WV to external donors and institutions to address concerns and

ensure WV’s investigative capability is in line with applicable industry

standards and WV’s values. 
6.    Ensure investigative reports provide management with strategic insights on

potential control weaknesses, systemic risks, and opportunities for

improvement to maximize the value of investigations. 
7.    Re-design and maintain comprehensive investigative metrics and reporting.

This should include stakeholder analysis, evaluation of current

methodologies and work products, and the creation of new report and

dashboards to meet the needs of various stakeholders and departmental interdependencies. 

40%
Technical Leadership 
1.    Investigation reports will be produced and issued in a timely manner that

meets established timeframes. Reports will be distributed consistently

regardless of the type of investigation being conducted.
2.    Investigative Tools and templates will be designed with the investigator and

stakeholder in mind, ensuring that investigations are conducted as

efficiently as possible while still maintaining a high degree of accuracy and

consistency.
3.    Complaint management systems, including the management of incident

reports, and the Whistleblower Hotline will be operated consistently and

in line with applicable policies, ensuring casefiles are reliably managed and

key data points captured. Every complaint will be taken seriously, and

triaged through a consistent set of risk-based criteria, with appropriate

SME’s consulted. Ensure the whistleblower committees are maintained and

operating as planned to provide independent oversight of incoming whistle

blower complaints. 
4.    Maintain objectivity through the investigative process, both within the

Integrated Investigations Team, but also through education of managers and

part-time investigators to ensure all investigations are conducted impartially

and without undue influence. 
5.    Ensure all investigations related to Fraud, Corruption, or Financial

Misconduct are conducted in line with applicable external standards set by

the ACFE by investigators with the appropriate technical skills. 
6.    Ensure all investigations related to people, including Employee Relations

and Safeguarding matters, are investigated in a quality manner that

prioritizes the victim and serves to effectively protect WV’s people. 
7.    Act as a thought-leader to a network of designated part-time investigators

to ensure they have the necessary training to conduct assigned

investigations in line with established internal best practices. Ensure the

Integrated Investigations team balances the work of full-time investigators

with coaching/mentoring others to multiply their capacity for leading

investigations and build up a critical organizational skillset.

10%
Capacity Development & Team Management: 
1.    Ensure ongoing training and capacity development for all Integrated

Investigations Team members. 
2.    Provide leadership, coaching, and mentorship for all team leads and

managers to enable them to grow and function as effective leaders who

are able to m