Application Analyst Sr - 3M 360

Job Summary

The Application Systems Analyst, Senior serves as a technical and functional expert responsible for implementing, supporting, and enhancing complex enterprise applications across the organization. This role partners with business stakeholders and cross-functional IT teams to analyze requirements, design and configure solutions, resolve complex incidents, and optimize system performance. The Senior Analyst contributes to long-term application strategy, process improvement, and operational readiness while mentoring junior analysts and ensuring consistent adherence to corporate standards.

Essential Functions

• Evaluates, troubleshoots, and resolves complex application incidents, ensuring configurations and enhancements align with business requirements and corporate governance standards.
• Serves as a subject matter expert and escalation point for high-impact issues, system upgrades, integrations, and enterprise application projects.
• Analyzes user and system requirements; designs, develops, tests, and implements technical solutions, reports, or integrations across assigned enterprise platforms.
• Collaborates with product management, technical teams, and business stakeholders to define solution requirements, develop system roadmaps, and measure success through key performance indicators.
• Supports the implementation, configuration, and optimization of enterprise applications, including but not limited to ERP, HCM, and other core operational systems (e.g., Oracle, Kronos, ServiceNow).
• Leads or contributes to the design and rollout of new features, ensuring readiness through documentation, user training, and operational support planning.
• Ensures data integrity, compliance with security standards, and adherence to established IT policies and change control processes.
• Participates in strategic initiatives and application portfolio planning to align technology capabilities with organizational objectives.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Information Systems, Computer Science, or a related field required
• 5-7 years of progressive experience in application systems analysis, configuration, or support of enterprise applications required
• Experience supporting enterprise platforms such as Oracle Cloud, Kronos, ServiceNow, or other large-scale business applications required
• Prior experience leading system enhancements, integrations, or upgrades within the healthcare industry preferred

Knowledge, Skills and Abilities

• Strong knowledge of system analysis, configuration management, and application lifecycle support.
• Proficiency in troubleshooting complex application issues and implementing effective technical and functional solutions.
• Working knowledge of reporting tools, data analytics, and integration frameworks.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple projects and priorities in a fast-paced, cross-functional environment.
• Skill in mentoring and knowledge-sharing with team members.
• Understanding of IT governance, change management, and information security principles.

Licenses and Certifications

• Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) preferred
• Certified in Oracle Cloud Infrastructure preferred