Learning & Development Partner – MGM Springfield

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Ready to shape the future of facilitation leadership at one of the most iconic hospitality brands in the world? MGM Resorts is seeking a dynamic Learning & Development Partner at MGM Springfield to drive bold, high-impact training experiences that empower leaders and new hires. You will collaborate with HR, Guest Experience, and Operations, all the while championing our commitment to legendary service. If you're passionate about inspiring facilitating, driving culture, and elevating excellence, this is your moment to shine!

THE DAY-TO-DAY:

• Manage the implementation of new hire orientations and enterprise‐wide learning initiatives.
• Partners with HR, Guest Experience, and internal division leaders to assess leadership development needs based on  guest feedback and department productivity reporting.
• Leverage  a  world‐class  technology  platform  for  learning  delivery  and  measurement  to  enable  capability  development  programs, dashboards for leaders to measure team member capabilities, compliance, and skills gaps to advance the overall  operations and value of learning.
• Track statistics, metrics and ROI and create additional learning and performance metrics as required to qualify expense ratio  to initiatives.
• Produce, compile, and evaluate pre‐ and post‐course data for measurement of learning quality, participation,  satisfaction, performance, and business impact.
• Recommend alternative training methods as needed.
• Partner and consult with operational experts and corporate entities to conduct needs/root cause/gap analyses then designs  and delivers appropriate learning and custom designed solutions
• Design and generate data reporting, information, and documentation in the learning management system.
• Engage in self‐directed work, create, and maintain timetables for projects, manage deadlines and resources, and work  with a wide degree of creativity and latitude as well as minimal supervision.
• Manage training center operations for classroom set‐up and break down, material preparation, scheduling,  inventory ordering, and resource allocation.
• Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.
• Advise employees on professional development opportunities, such as courses offered on the educational assistance  program as well as career advancement programs, etc.
• Resolves internal guest complaints within scope of authority; otherwise refers the matter to management.  Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft.

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THE IDEAL CANDIDATE:

• Has an bachelor's degree

• Has 1+ years of prior relevant experience in adult learning, training, facilitation

THE PERKS & BENEFITS:

• Healthcare, financial and time off benefits

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Profe