Manager, Quality Assurance

Since 1869 we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Michael Angelo’s, noosa, Pace, Pacific Foods, Prego, Rao’s Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder’s of Hanover. 

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell’s…

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s.   Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

How you will make history here…
 

The Quality Manager will lead and manage the entire range of Quality programs, as defined in the Pepperidge Farm Quality Policies and CSC North American Quality Policies.  This position has specific compliance, process, and consumer quality responsibilities.  It will manage a matrix relationship with Plant Manager to influence senior management on alignment of Quality strategies, Quality annual objectives, and Plant project plans.  The individual will coordinate and deploy Quality Assurance programs across the site, and functional areas, and influence plant leadership with quality best practices.

What you will do…

• Develop, drive, and continually improve a comprehensive quality program as defined by the Pepperidge Farm QPM and CSC North American Quality Policies.
• (Compliance Quality) Drive process improvement initiatives through staff, work group, Pepperidge Farm Quality staff, and R&D
• (Process/Food Quality) Manage & Drive Consumer Complaint programs, initiatives, and consumer delight models for each business.
• Manage department and team by establishing goals, objectives, individual development plans and coaching.
• Support plant programs across Safety, People, Quality, Delivery and Cost.
• Assumes responsibility for ensuring adherence to Food Safety practices and policies.

What you bring to the table…

• Bachelor’s degree
• 5 years quality plant/systems experience
• 2 years food manufacturing experience
• 3 years people management experience

It would be great to have…

• Desired certifications:  PCQI, HACCP, GFSI (SQF)
• Expert abilities and decision quality in Food Safety, Regulatory, and Quality Systems and their application within food processing.  Facilitate and/or direct resolution to issues as it relates to food safety and quality.
• Expert knowledge in Sanitation and GMP Practices, familiarity with Pest Control programs and techniques
• Knowledge of Quality Standards, and Quality Policies, with skills and ability to execute against requirements.
• Knowledge and general business acumen to support and influence Manufacturing, including best practices and innovative technologies.
• Knowledgeable in industry Food Safety/Quality audit practices, and skilled in adapting to achieve business best practices.
• Capable of engaging other business units in the development and standardization of: Quality manuals, policies, procedures, and data templates, audit standards and procedures, and Quality Key Performance Indicators.
• Knowledgeable in Statistical Process Control programs and Process capability studies.
• Ensures plant personnel are technically capable of handling non-routine quality system issues and that issues are investigated, documented, and resolved.
• Record of leadership and demonstrated success in collaborative development, documentation, planning, and implementation and continuous improvement of quality systems.
• Ability to drive facility leadership alignment on Quality objectives with an enterprise-wide mindset, and the adaptation of structure, processes, and systems to achieve objectives.
• Capable of influencing development steps used in the Innovation and Commercialization