Information Technology Generalist

Job Summary

As an IT Generalist at Aetos Systems, you are responsible for performing the overall information systems support including but not limited to planning, implementation, troubleshooting as well as administrative activities in a variety of IT functional areas. Ideal candidates for are tech-savvy, have a solid understanding of cloud managed role-based access and working hand in hand with a managed service provider.  Knowledge of many areas of information technologies is essential to the role.

This is a hybrid position.

Duties/Responsibilities

• IT Generalist duties include both administrative and technical support tasks throughout the workday. This includes handling local issues that the remote technical support staff could not resolve and troubleshooting specific systems errors and issues.
• IT Generalists also train support staff in the use of business systems required for remote employment activity.
• Provides operational infrastructure inventory, support, maintenance, troubleshooting to ensure optimum use of IT resources.
• Own the relationship with our managed services provider to ensure compliance and full system functionality.
• Involved in hardware/software/vendor selection, security, training, coordination, and scheduling of IT initiatives.
• Audit and confirm success of regular backups, storage, and retrieval functions of critical data.
• Troubleshoot and resolve computer and other IT equipment problems and malfunctions.
• Design and define role based security in the Azure cloud
• Manage administration of user accounts including email, remote access, etc. –
• Assist in setting-up and upgrading computer systems for end users.
• Define and structure SharePoint data architecture and policy around storage repositories.
• Ensure all IT systems are working efficiently and optimally across departments.
• Performs other related duties as required.
• Manage IT project implantation with our MSP and product support teams
• Define and document policies and procedures to support IT Compliance
• Support CMMC, CMMI, and ISO project compliance activities and maintenance.  

You will enjoy this job if you:

• Enjoy working in a hybrid environment

• Are a self-starter and enjoy finding solutions and efficiencies to make life easier for you and your teammates.
• Love working with diverse groups of individuals and have a servant heart for helping others.
• Have a positive attitude and want to experience the full array of IT activities for a small business.
• Are a critical thinker and are able to make risk based decisions to best support the business.

Requirements

• Must be a U.S. citizen with ability to pass a background investigation.

• Must be able to pass an initial and yearly random drug testing.
• Strong attention to detail.
• Organizational and time-management skills with ability to work on multiple projects.
• Working knowledge in networking technology and security, database management.
• O365 GCC Cloud experience
• SharePoint, Teams Security Group Management and PowerShell scripting experience is preferred.

Education and Experience

• Bachelor’s degree or technical training in computer systems and integration. Professional certifications may directly offset college education requirements.
• Five years or more of Information Systems / Technology experience.

Physical Requirements

• Able to lift computers and monitors.

Benefits

What we offer:

• Competitive salaries
• Education and professional development assistance
• Multiple healthcare benefit packages & 24/7 virtual on-demand doctors’ visits
• 401K
• Dave Ramsey’s SmartDollar Financial Wellness program.
• Civic Leave – time off to support your favorite charity or community.
• Paid time off for personal leave and holidays.