Commercial Lines Processing Leader

Company Details

 

Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States. 

 

 Along the way, we’ve been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion. 

  

Today the Berkley brand comprises more than 50 businesses worldwide and is divided into two segments:  Insurance and Reinsurance & Monoline Excess.  Led by our Executive Chairman, founder and largest shareholder, William. R. Berkley and our President and Chief Executive Officer, W. Robert Berkley, Jr., W.R. Berkley Corporation is well-positioned to respond to opportunities for future growth. 

 

This role can be based in one of the following offices:

• Westbook, ME
• Urbandale, IA
• Charlotte, NC
• Irving, TX
• Boise, ID

We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

 

The company is an equal opportunity employer.  #LI-AV1 #LI-HYBRID

 

Responsibilities

The Commercial Lines Processing Leader is responsible for the design, planning and implementation of uniform training programs for all Rating users of current and future technical platforms. You'll create and maintain user manuals, written procedures and other documentation for Rating. We'll trust you to provide a high level of training and support by working effectively with the necessary parties and systems and by following the appropriate protocol to ensure results that meet or exceed our service level standards relating to quality, production and time service. 

 

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities 
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

• Effectively collaborate with the Rating management team to determine the training needs of the Rating department.
• Design Rater training plan and conduct training sessions covering specified areas for new employees and remedial training for existing Rating team.
• Support the Rating department by responding to inquiries and training on complex products and coverages.
• Keep abreast of system enhancements, workflow changes, and new products and procedures as well as new training tools, methods and technology and determine their viability.
• Maintain rating procedure manuals and develop communications regarding system and/or procedural changes; ensuring a clear understanding and transfer of knowledge.
• Update Rating department website with updated procedures and training material.
• Develop and maintain a strong working knowledge of all equipment, software applications and systems used in support of the position/duties.
• Participate in the formal Quality Review process and partner with Quality & Compliance Manager to analyze QR results and identify training needs to implement quality management programs.
• Complete special projects as assigned and provide support where needed.

Qualifications

What you need to have:

• 3 to 5 years related Insurance industry experience and/or training; or equivalent combination of education and experience
• Ability to travel (up to 10%)

• Ability to perform all rating duties and possess a high level of rating expertise.

• Communication skills:

  • Ability to write procedures, manuals, training programs, routine reports; effectively present information and respond to questions from a variety of stakeholders.

  • Ability to clearly communicate training goals, objectives and clear instruction

• Quantitative skills:  
  • Ability to compute rate, ratio, and percent and to draw and interpret charts and graphs.
• Technological skills:
  • Strong competence utilizing software applications, various operating systems, multi-line phone systems, electronic communications, and other tools / platf