Guest Services Event Staff - Bowery Presents | Under the K Bridge

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

SUMMARY

GUEST SERVICES STAFF - Under the K Bridge

• BOX OFFICE SUPERVISOR
• BOX OFFICE ATTENDANT
• COAT CHECK ATTENDANT
• GUEST SERVICES COORDINATOR (ADA LEAD)
• OFFICE MANAGER (PRODUCTION ASSISTANT)
• USHER TICKET TAKER

1. BOX OFFICE SUPERVISOR

The Supervisor Box Office is responsible for overseeing the ticket selling staff. The Box Office Supervisor will resolve customer service concerns and troubleshoot issues that arise with ticketing software and the point of sale system. This position will also supervise the building of events in ticketing software and coordinate each show with the marketing department.

Essential Functions:

• Supervision of ticket sellers. Ensure that all employees are doing what they are supposed to be doing and being available to advise when necessary.
• Responsible for training of ticketing staff. Assist manager with scheduling and disseminate the schedule for department, ensuring all shifts are filled properly.
• Update internal spreadsheets with new and updated show information and send out to ticketing support. Create ticket holds. Submit ticket counts to requesting parties.
• Resolve customer service issues and complaints. Work with department to fix issues related to customer service complaints when appropriate. Troubleshoot any issues relating to software or point of sale system.
• Review ticketing information for each show built, validating prices and dates are correct. Coordinate show builds with marketing department.
• May be responsible for the organization of staff meetings, acceptance and payment of deliveries, organization of office events like holiday parties and birthday celebrations.

Required Qualifications:

• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 2-4 years Of related work experience
• Experience in a supervisory role
• Strong computer skills with a proficiency in MS Office programs (Word, Excel, Outlook)
• Excellent written, listening and verbal communication skills and experience in conflict resolution
• Must be able to work flexible schedule, including: nights, weekends and some holidays
• Great leadership skills
• Knowledge in interest in live entertainment preferred

Pay Scale: $25.24

2. BOX OFFICE ATTENDANT

The Box Office Attendant is responsible for assisting patrons with ticket distribution and providing general information pertaining to the venue or event. In addition to these general duties, the incumbent will provide direct support to the Box Office Manager and cover various tasks as needed. 

Essential Functions:

• Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and vouchers.
• Assist with will call and guest list management. Check identification, distribute tickets to the proper parties. Resolve issues as they arise and escalate concerns to management when necessary.
• Answer telephone inquiries related to show and ticket information. Provide guidance related to additional venue or event information, accessibility, ADA requests, etc.
• Accurately reconcile sales and will call receipts. Provide sales and ticketing information to the accounting and operations teams. Assist with show settlement as necessary.

Required Qualifications:

• A minimum education level of: High Schoo