Account Management Specialist

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Are you ready to take a pivotal role in enhancing customer relationships and driving business growth?

Wise is seeking a dedicated Account Management Specialist in Budapest to join our high-impact team! This is your unique chance to dive into proactive account management and help shape the future of business support at Wise.

What you'll be doing:

In this specialist role, you'll be managing a dedicated portfolio of high-volume business customers, focusing on retention and growth in contribution margin.

• Proactive account management: You'll pioneer our differentiated service proposition, focusing relentlessly on resolution, quality, and SLAs compliance. This involves understanding customer needs, providing tailored advice, and proactively identifying opportunities for them to optimize their use with Wise.
• Problem solving & support: Act as the go-to person for complex client issues. Leverage your deep product knowledge to provide powerful, personable relationships with your customer base, generating trust.
• Strategic client engagement: Proactively monitor your portfolio's health and engage with customers based on data-driven triggers to address potential issues and ensure ongoing customer satisfaction. 
• Collaborate cross-team: Work seamlessly with support teams and other stakeholders. A crucial part of your role is providing valuable feedback that directly contributes to service and process improvements.

Qualifications

We are looking for a highly capable and experienced individual ready to strategically grow their portfolio and lead by example. Success in this role demands deep industry knowledge, exceptional communication (fluent in English), and a strong "get stuff done" execution focus.

The mindset & core competencies

• Customer-Centric focus: A strong commitment to customer satisfaction and the ability to instill this mindset in others. You are adept at articulating complex concepts accessibly, fostering strong client connections.
• Strategic & analytical thinking: You possess excellent problem-solving, analytical, and critical thinking skills. You'll make data-driven decisions and anticipate challenges, guiding effectively under pressure.
• Exceptional communication: Outstanding English communication skills to clearly explain complex concepts to both customers and internal team members.
• Attention to detail & compliance: Great attention to detail and a solid understanding of KYC principles. You can identify compliance-related red flags and behaviours, and actively guide your team in mitigating risks.
• Dynamic adaptability: The ability to thrive in a dynamic, fast-paced environment where priorities can shift, requiring agility in leading your team through varied tasks.

The experience & execution

We're looking for someone who is ready to be hands-on and drive tangible results:

• Experience: You have worked in an account management role for at least 12 months.
• Right to Work: You are eligible to work in Hungary (we're not able to offer visa support for this role)
• Proven growth track record: You have a track record of successfully growing your accounts.
• Payments expertise: You have experience with domestic and cross-border payment systems (SEPA, FPS, SWIFT, and other local market payment