Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Mayfield Hts

                    

Facility

Hillcrest Hospital

                     

Department

Beachwood Admin-Regional Operations

                      

Job Code

B15028

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

7:30am-8:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will ensure patients are greeted, registered for appointments and educated about their visit. This role is a great steppingstone to other careers within customer service and departments within Cleveland Clinic.   

    

A caregiver in this position works varying shifts from 7:30AM – 8:00PM.  

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  
• Investigate, triage and resolve patient issues using the established HEART model.  
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  
• Enter and maintain confidential patient information.  
• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree  

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment
• Extended periods of standing, walking or sitting
• Good visual acuity through normal or corrected vision
• Navigating various locations and function in a fast-paced, hectic environment
• Lifting and transporting objects up to 25 pounds

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination o