Patient Representative

St. Jude Children's Research Hospital is a world-class pediatric research hospital. Every one of our professionals shares a commitment to making a difference in the lives of the children and families we serve, including those from across the globe.

This role is Monday-Friday 7:00AM-3:30PM

We are seeking a compassionate and detail-oriented Patient Representative to join our team. As the first point of contact for patients and their families, you will play a key role in ensuring an excellent experience and smooth operations at our clinic. The ideal candidate will have a strong customer service orientation and be proficient in managing patient encounters, navigating electronic medical records (EMR), and performing routine front desk tasks.

Job Responsibilities:

• Clinic Patient and Billing System Operation Duties: Generate patient list (schedule) daily; generate patient requisition as needed; verify that patient has completed the daily registration process; manage the electronic charge process as needed by review for accuracy and completeness, reconciling and correcting form errors or omissions, and verifying that a charge exists for every encounter; maintain sufficient levels of forms and office supplies by performing on-line ordering for appropriate items and receiving orders and reconciling with packing slip; prepare and compose documents to include preparing all necessary patient forms and requisitions with proper identification.
• Patient Scheduling Support: Assist in contacting patients regarding scheduled appointments or follow-up, or contact families for related items as directed; contact patient to verify/update address information in electronic health record, ensure patient is aware of scheduled dates and times as needed; provide patients with schedules in person or via phone call or mail as dictated by the scheduling policy as needed; monitor portal message and forward to appropriate staff as needed; assist in maintaining demographic information for outside appointments as needed.
• Customer Service and Communication Duties: Greet patients, families and staff in a professional and friendly manner; assist patients, families and staff with non-clinical inquiries and scheduling inquiries; provide physician and clinical staff information and assistance in a timely and professional manner; monitor waiting room environment for cleanliness and family disposition; identify spills, odor, or defective furniture or fixtures and notify appropriate department/representative; identify change in family and or patient disposition and immediately notify appropriate clinical staff; answer phones system, handle and/or direct call to appropriate area, placing calls only as requested; effectively utilize all systems; effectively manage dynamic, potentially stressful patient encounters; maintain working knowledge of all office equipment; build valuable relationships with internal and external customers; and train new employees as needed on aspects of the role.
• Completes required continuous training and education, including department specific requirements.
• Performs other related duties as assigned or directed to meet the goals and objectives of the department and the institution.
• Maintain regular and predictable attendance

Minimum Education and/or Training:

• High School graduate or GED (General Education Development) required.
• Associate’s degree preferred.

Minimum Experience:

• Four (4) years general office experience, with at least one-year electronic scheduling and billing experience is required with a high school diploma or equivalent
• Two (2) years experience is required with an Associate’s degree.
• Proven positive customer service experience required.
• Bilingual preferred.
• Clinical experience and/or knowledge of medical terminology preferred.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $22.00 - $38.50 per hour for the role of Patient Representative.

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