Manager, Respiratory Specialists

Job Details

Job Location: Atlanta, GA 30313Position Type: Full TimeJob Shift: Any

Why Join VERO Biotech? 

Our Mission: At VERO Biotech, our mission is to improve the lives of patients by developing innovative technologies that support critical care and respiratory therapy through inhaled nitric oxide delivery in the acute care hospital setting or wherever nitric oxide treatment is needed. 

We strive to exceed customer expectations in terms of safety, efficacy, and value by focusing on the science, development, and commercialization of our innovations. 

As a Field Operations Coordinator, you’ll work in a dynamic environment where your operational insights and leadership will directly impact how we bring our innovations to the marketplace. You’ll have the opportunity to work cross-functionally, shape field service strategy, and drive measurable results while contributing to meaningful patient outcomes. 

 

Position Summary

The Manager, Respiratory Specialists role is a key Customer Engagement employee who exemplifies and drives the VERO way for the internal RS team in their Area, and ensures we deliver consistently on the VERO way to our hospital customers.   

Responsibilities:

• Leadership role for the Area’s RS team

• Handles HR responsibilities for area to include performance management, recruiting, and engagement

• Ensure RS team adherence to VERO brand identity, policies, and procedures. Provide coaching to individual RS when necessary to meet expectations

• Leads strategic projects

• Key training resource for Area RS team

• Field rides/assessments

• PQC and Advanced Technical Support follow-up education and support

• Key Opinion Leader identification

• Educate on the use of GENOSYL and the GENOSYL Delivery System

• Manage Field Based Product Quality Complaint (PQC) Investigations

• Account Management (4D Process- Discovery, Diagnose, Design, Deliver)

• Execution of Software Updates

• Conduct stakeholder Demos

• Plan and execute Evaluations

• Plan and execute On-boards

• Customer Data Collection (usage hours, Cassette counts, etc)

Critical Success Factors:

• Strong character and integrity

• Strong coaching abilities

• Personal Accountability/Accountability to the Team

• Great Team Player

• Exceptional performance

• Outstanding Organizational Skills

Essential Duties and Responsibilities

• Working directly with the VP, Customer Engagement, drive team processes, support team culture, and serve as an internal leader for the RS team by providing coaching and guidance for solving problems locally.

• Serve as transport expert for Area and escalate needs as appropriate to VP, Customer Engagement

• Actively monitor process and make recommendations for process improvements by serving as a liaison between the field, Commercial Operations, and Marketing

• Under the guidance of the VP, Customer Engagement, the Manager, RS will lead the hiring processes, coaching, development, and critical conversations with the Area RS team.

• Act as the SME for core RS activities, including Demos, Evaluations, Onboardings