Manager, Customer Success (Enterprise)

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. 

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Manager, Customer Success (Enterprise) to join our team!

As a Manager, Customer Success you will lead a group of high-performing Enterprise Customer Success Managers (CSMs), ensuring they have the support, strategy, and structure to drive customer retention and growth. You’ll play a key role in shaping the future of the CS organization by fostering customer relationships, developing scalable processes, and driving strategic initiatives that support our growing customer base. In this role, you’ll partner closely with cross-functional teams, including Account Management, Support, and Professional Services, to optimize the customer journey for the team and create long-term value for customers.

Who will love this job

• A strategic thinker – You see the big picture and help your team balance customer needs with business priorities
• A coach – You take pride in developing and mentoring your team, helping them grow into the best version of themselves
• A collaborator – You work seamlessly with internal teams, customers, and leadership to drive meaningful results
• A problem solver – You approach challenges with a solutions-oriented mindset, finding opportunities to improve processes and outcomes
• A data-driven leader – You rely on metrics and customer insights to inform decisions and drive performance

What you’ll do

• Lead, mentor, and develop a team of Customer Success Managers (CSMs) supporting Enterprise customers
• Own customer retention and satisfaction metrics, ensuring a seamless customer experience and measurable business impact
• Establish relationships with key customer stakeholders (VP+ and C-Level), advocating for customer success and long-term growth
• Build a culture of accountability, collaboration, and innovation, ensuring team alignment with CS goals, OKRs, and initiatives
• Partner cross-functionally with Account Management, Support, and Product teams to drive strategic initiatives and improve the customer journey
• Identify opportunities for operational efficiencies and process improvements within the CS organization
• Serve as a key member of Enterprise CS leadership, contributing to strategy, hiring, and organizational development

You should have

• 2-4 years of management experience in Customer Success or Account Management 
• Proven ability to prioritize the needs of a team while aligning with business objectives
• Experience with account planning, multi-threaded customer engagement, and retention strategies
• Strong customer-facing and presentation skills with the ability to establish credibility with cross-functional stakeholders and executives
• Ability to use data and metrics to measure success and drive team performance 
• Experience with technical products and customer management platforms (e.g. Salesforce, Gainsight, Gong)
• B2B SaaS experience, preferably in the Enterprise segment and HR Tech Industry knowledge, a plus

 

Due to current team needs we are only considering applicants located in the Pacific or Mountain Time Zones for this role. 

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay range for this role is $137,900.00 - $159,000.00. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision i