VP, Information Technology and Security

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

The Head of IT is responsible for overseeing the organization’s information technology strategy and cybersecurity posture. This dual role ensures that IT infrastructure supports business goals while maintaining a strong security framework to protect company assets, data, and systems. This leader will drive IT operations, cloud strategy, security compliance, risk management, and incident response while aligning IT and security initiatives with business objectives.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• IT Leadership & Strategy
• Execute an IT strategy that supports business growth, operational efficiency, and scalability.
• Oversee IT infrastructure, network architecture, software systems, and enterprise applications.
• Lead IT service management, ensuring reliable performance, uptime, and internal support.
• Manage IT budgets, vendor relationships, and procurement processes.
• Optimize cloud and on-premises infrastructure to balance security, cost, and performance.
• Cybersecurity & Risk Management
• Define and implement an enterprise-wide cybersecurity strategy.
• Establish a Zero Trust security model, enforce strong identity and access management, and manage endpoint security.
• Oversee compliance with industry regulations (SOC 2, HIPAA, GDPR, etc.).
• Lead risk assessments, vulnerability management, and security audits.
• Develop and test incident response, business continuity, and disaster recovery plans.
• Governance, Compliance & Executive Reporting
• Create IT and security policies, standards, and best practices to ensure regulatory compliance.
• Lead security awareness training programs to strengthen a culture of security.
• Provide security and IT performance reports to the executive team and board.
• Ensure alignment between IT, security, legal, compliance, and business leadership.
• Team Leadership & Cross-Functional Collaboration
• Build and mentor a high-performing IT and security team.
• Partner with engineering, product, and operations teams to embed security into development and business processes.
• Collaborate with legal and compliance teams to mitigate security risks and maintain regulatory adherence.

Requirements

• 10+ years of experience in IT leadership and cybersecurity.
• Proven track record of managing IT infrastructure, cloud environments, and enterprise security programs.
• Strong knowledge of security frameworks (NIST, CIS, ISO 27001) and compliance standards.
• Experience leading incident response, penetration testing, and security audits.
• Expertise in network security, identity & access management (IAM), and data protection strategies.
• Excellent leadership, communication, and stakeholder management skills.
• Work authorized in the United States and native or bilingual English proficiency
• This position is not available for candidates with residency in CA, NY and CO at this time.
• Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.

Benefits

Charlie Health is pleased to off