Director, Coach (Re)Loved and Repair Workshop

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

 

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

 

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

 

Job Title: Director, Coach (Re)Loved and Repair Workshop

 

Primary Purpose: Lead the operations of the Coach (Re)Loved and Repair Workshop in New Jersey including assessment, leather craft, shipping and receiving. 

 

 

The successful individual will leverage their proficiency in people leadership, product knowledge and craftsmanship to...

 

People Leadership

• Hire, coach and develop direct reports, including setting annual performance goals and development plans with stretch assignments based on their interests and business needs
• Execute the annual Apprenticeship program, ensuring a positive and meaningful experience for all apprentices
• Develop and execute learning and development plans that ensure the Coach (Re)Loved and Repair Workshop maintains industry-leading craftsmanship skills
• Develop and execute strong succession plans annually
• Develop and execute communications plans so that all team members feel connected to the brand and understand company goals and initiatives
• Work with the Director of Sustainability to ensure that the workshop organization meets the current and future needs of the brand

 

Production and Quality

• Monitor all operations and processes of each of the Coach (Re)Loved and Repair workshop teams- assessing, repair, and shipping/receiving. Ensure that operations are running smoothly and that repairs meet quality standards and are completed and shipped in a timely manner
• Work with front line managers to identify new ways to improve productivity and quality metrics and to scale production
• Ensure that teams have the machines and tools needed to maximize production efficiency and meet quality standards
• Set up, analyze and communicate weekly team productivity and quality metrics and data to identify areas for improvement; balance the team workload to ensure timelines are met
• Own the workshop budget and work with finance to forecast changes
• Maintain a safe work environment and ensure that teams follow all safety regulations

 

Cross Functional Collaboration

• Support key sustainability and North America customer experience initiatives; collaborate with front line managers on ideation and implementation
• Foster productive cross-functional relationships with the NY workshop, product development, design, retail operations, facilities, and Tapestry ESG teams
• Foster an open, transparent and collaborative culture that positions the Coach (Re)Loved and Repair Workshop as a trusted partner within Coach and Tapestry

 

 

The accomplished individual will possess….

• 5+ years of managerial experience with a proven track record of mentoring and growing teams, preferably in a production environment
• Experience in retail operations, product development, leathercraft, repairs or customer service
• Exceptional project management skills; adept at planning and managing complex cross-functional initiatives and solving problems to drive execution
• Demonstrated ability to effectively collaborate with and influence cross-functional partners at all levels
• Creative problem solver with strong business acumen and ability to innovate
• Ability to work effectively in ambiguity, adapt to changing priorities and drive with urgency
• Highly organized with attention to detail and accuracy

• Strong c