Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Reporting Analyst within PNC's Tempus Technologies organization, you will be based in Auburn, IN. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion. This could also be a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Founded in 1987, Tempus Technologies is the expert leader of secure payments at the point of interaction. We're committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers' business requirements. As a leader in the industry, we recognize our employees as one of our greatest assets. Tempus is growing and our team is growing with us, allowing for unlimited possibilities for career advancement and the potential for employees to develop their own individual career paths.

As a Reporting Analyst, you will take full ownership of your reporting products—from initial concept through to final user acceptance testing. Your role involves deeply understanding stakeholder workflows and use cases to deliver solutions that not only meet stated requirements but also anticipate additional business needs. You’ll collaborate closely with the reporting team to develop and automate curated datasets, enhancing report delivery speed, performance, and consistency. Additionally, you’ll use Kibana to build automated alerts that monitor application behavior and flag anomalies requiring developer attention.

Essential Functions:
• Maintain clear, proactive, and consistent communication with stakeholders and team members.
• Design dashboards and reports that drive actionable insights (e.g. a report highlighting Jira cards with missing data, or a dashboard that provides diagnostic details around a surge of application error logs)
• Apply advanced SQL skills to curate and manage data sets in Microsoft SQL Server.
• Analyze business data to identify trends and uncover opportunities for operational improvements.

Preferred Skills:
• Strong written and verbal communication skills.
• Ability to present information visually and craft compelling narratives through charts, graphs, and trendlines.
• High proficiency with MS SQL Server.
• Experience developing and publishing Tableau dashboards.
• Familiarity with creating dashboards in Kibana.
• Experience with MS Power BI strongly desired, but not required.
• Capable of working both independently and collaboratively.
• Detail-oriented with strong analytical and process thinking.
• Comfortable managing multiple priorities in a dynamic environment.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Formulates and defines the system scope and objectives, based on user needs and business processes .
• Directs business process improvement projects for internal business groups, aiming to improve business results .
• Identifies and documents all system constraints, implications and consequences of various proposed system changes .
• Provides recommendations for addressing and resolving business issues, for a specific business group .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere