Contracts Admin Manager (Sales and Marketing)

Holiday Inn Club Vacations is searching for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.

The Manager of Contract Processing will oversee all on-site contract processing administrative functions. This individual will also conduct skill assessments, identify training opportunities, provide continuous training courses and assist with the implementation, communication and testing of new contract applications and document changes.

ESSENTIAL DUTIES AND TASKS 

• Manage departmental goals, objectives and action plans.
• Achieve personal and departmental written objectives as established.
• Coach and provide career development opportunities with staff.
• Conduct performance appraisals.
• Facilitate one on one coaching sessions with staff as needed to provide feedback as well as develop an action plan for follow up and improvement.
• Ensure adequate staffing coverage.
• Conduct daily/weekly team meetings.
• Ensure the company and departmental dress code policy are adhered to by staff.
• Identify and nominate staff for Recognition & Award Programs.
• Assist with the development of training policies, programs and schedules, based on knowledge of identified training needs, company processes and systems, or changes in policies, procedures, or services for the Contract Administration teams.
• Ensure skill assessments are scheduled and performed on a Quarterly basis.
• Provide recommendations for training based on skill assessment evaluations.
• Conduct continuous training for daily contract processing activities as identified by management.
• Collaborate with senior management and supervisors to identify training needs.   
• Conduct or assign research requests on challenged accounts and communicate findings,
• Provides training and clear communication to staff for the release of new applications, document changes for all new sales product initiatives for on-site and off-site Contract Administration offices.
• Coordinate document change testing, results and acceptance.
• Assist with testing of systems to improve the quality and efficiency of the department.
• Assist Sales management with resolving all sales customer challenges.

 QUALIFICATIONS 

• Must be able to type 45 WPM
• Must have a strong knowledge of contract document processing
• Must be process oriented with attention to detail and the function of details
• Position requires a highly motivated self-starter, who can effectively prioritize, multi-task and manage to accomplish objectives within tight deadlines. 

EDUCATION and/or EXPERIENCE 

• Bachelor’s degree or equivalent experience in Business Administration
• 3-5 years management experience in related field
• 1-3 years cash handling experience preferred
• 3-5 years related experience in a fast-paced resort environment
• High School Diploma required
• Higher education preferred

 

 WORK SCHEDULE

Schedules will vary depending on business needs, and will entail working nights, weekends and holidays. Must be flexible to work outside of the department operating hours.

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