Executive Director, Employee Experience Editor

Executive Director – Employee Experience Editor

 

Job Description

We are reimagining the future of work at JPMorgan Chase and building digital products that fundamentally change the way our employees interact with the firm. From engaging with content and building community, to accessing essential services, information, and tools – we are redefining what it means to work in the modern workplace. Our employee products are at the center of every employee’s day and we’re expanding our team focused on the digital employee experience (EX). 

 

The Executive Director – Employee Experience Editor (Editor) is a newly created role cutting across Human Resources (HR), Technology and the Chief Administrative Office (CAO) to lead the content strategy, coordination and execution for our digital Channels (incl. web/app/virtual agents) on a firmwide basis.

 

Our Channels are transforming and the value proposition of each is changing, evolving from primarily being leveraged as communications platforms to a future where employees have one place to go to “Take Action”, “Get Help” and “Discover” in an omni-channel way. This expanded utility requires a leader who is responsible for ensuring we engage our employees with a variety of high-quality content types that align with our brand values and our diverse employee base. This content will encompass corporate communications, brand and product marketing, notifications, alerts, nudges and clear & precise call-to-actions, just to name a few. The role will oversee how we target our employees with communications, campaigns and curated content by partnering with cross-functional teams both within and outside EX. The role requires a blend of editorial expertise, strategic thinking, and leadership skills to drive our strategic content initiatives forward.

 

Job Responsibilities

 

This role will include, but not be limited to, the following:

• Content Oversight: Oversee that the quality of all content, including articles, features, and multimedia, meets content standards and deadlines and appropriate channel usage. Develop content as directed such as Notifications, Nudges, Tooltips, Product Marketing
• Calendar Management: Accountable for the Employee Experience content calendar ensuring all content is reflected in a singular view. Partner with Corporate Communications to ensure alignment with the editorial calendar. This role will be responsible for ensuring content that is timely and relevant, and sequenced in a strategic manner (such as not to overload the employee).
• Governance: Accountable to ensure all Channels adhere to content standards, while also empowered to remove content that does not adhere correctly (“EX Kit”).
• Line of Business Engagement: Manage the relationship with LOB site owners and ensure Channels is delivering for their content needs, as well as ensuring strong connectivity between EX and site owners. 
• Engagement Insights: Leverage digital analytics andanalyze audience feedback to refine content strategies and improve reader satisfaction.
• Industry Trends & Innovation: Stay informed about industry trends and innovations to keep content relevant and engaging.

 

Required Qualifications, Capabilities, and Skills

 

• 10+ years of editorial experience, including 5+ years in a leadership role.
• Proven track record of developing and executing successful content strategies.
• Ability to think creatively and develop innovative communication strategies and campaigns. Basic understanding of visual design principles to collaborate effectively with designers.
• Excellent verbal and written communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information.
• Strong writing and editing skills with the ability to produce clear, concise, and engaging content.
• Meticulous attention to detail to ensure all communications are accurate and error-free. Maintain consistency in messaging and branding across all channels.
• Strong program management skills with the ability to manage multiple projects simultaneously.
• Proven ability to collaborate cross-functionally and influence outcomes.
• Ability to be flexible and adapt to changes in direction 
• Experience in a large corporate environment or financial services industry.

 

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