Patient Service Representative (PSR)

JOB TITLE: PSR

 

GENERAL SUMMARY OF DUTIES: 

The Patient Services Representative performs general business office functions that may include some or all of the following: 

• Charge capture and over-the-counter payment posting; 
• Insurance verification and eligibility; 
• Insurance pre-authorization/pre-certifications; 
• Counseling patients and families on insurance and payment issues before surgery.  
• Schedule procedures and communicate with physician offices
• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the billing system in an accurate and timely manner. 
• Registers patients in the system. 
• Collects and revises all patient insurance information. 
• Collects co-pays, deductibles, and other out-of-pocket amounts at the time of service. 
• Posts approved adjustments to patient accounts. 
• Balances receipts, reconciles daily work batches, and prepares audit trail.
• Assist with other business office tasks like ordering, physician credentialing, chart prep, etc.
• Needs to have availability from 06:00 am -6:00 pm on-site 

 

REQUIREMENTS:

• High school diploma or GED required.   
• Two years of minimum office experience in a customer service environment
• Medical experience preferred, not required

 

 

Benefits:    

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance 
• PTO
• 401(k) retirement plan with a company match
• And more! 

 

Equal Employment Opportunity & Work Force Diversity   

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws.  This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.  Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.