Lead Process Management Solution Specialist

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

This is more than just a role – it’s a rare opportunity to shape a high-priority, strategic initiative within Celonis. As part of the growing Process Management & Enterprise Modernization team, you will play a key role in helping global enterprises leverage the full power of the Celonis platform to achieve profound business transformation.

With our market-leading process intelligence technology, Celonis is uniquely positioned to enable organizations to move beyond analytical insights and into the critical intersections of people, process, and technology transformation. Our ambition is clear: to make process change efficient, intelligent, and seamless for any company, anywhere in the world, ensuring they realize and sustain transformative business value. If you come with a strong track record in driving business process improvements and are eager to adopt a process intelligence-driven perspective to lead large-scale, cross-functional transformations, we would like to hear from you. This is your opportunity to innovate with purpose and grow your career in a fast-paced, collaborative environment.

The Role:

As a Lead Process Management Solution Specialist, North America at Celonis, you will play a pivotal role in embedding process management as a critical capability for operationalizing and sustaining value from process intelligence initiatives within our North American market. You will be responsible for owning field activations, creating impactful sales motions, and fostering strategic customer engagements targeted toward transformation use cases. This role requires close collaboration with our Value Engineers, Services, and Product & Engineering teams to effectively scale business process management as a core offering for Celonis customers. The ideal candidate will bring deep experience in driving holistic process improvement projects, strong advisory and customer support skills throughout the end-to-end transformation journey, and a passion for building frameworks and knowledge-sharing programs to enable field team success.

The work you’ll do:

Strategic Positioning & Field Enablement:

• Strategic Positioning: Partner with sales and account teams to position Celonis Process Management as a strategic and differentiated enabler for business transformation, highlighting how process management drives enhanced outcomes..
• Process Management SME: Act as a subject matter expert (SME) for business process management, helping customers and partners understand the value of Celonis Process Management via demonstrations, presentations and proof of values.

Strategic Customer Engagements

• Customer Proofs & Implementations: Spearhead strategic engagements with customers, focusing on identifying and enabling transformative use cases that leverage process management for significant business impact.

Cross-Functional & Partner Collaboration

• Internal Alignment: Work closely with Value Engineers, Services, and Product & Engineering teams to ensure process management is deeply integrated and effectively scaled as a core offering for Celonis customers.
• Partner Ecosystem Engagement: Collaborate with ecosystem and strategic partners (e.g., consulting firms, technology providers) to build joint offerings that integrate Celonis' process management into existing partner motions

Methodology Development

• Best Practices & Standards: Establish best practices and standards that guide process management and transformation engagements across the organization.

The qualifications you need:

• Experience and Expertise: 10 years of direct working experience with at least 5 years experience in Business Process Management, preferably in support of large scale customer transformation programs.
• Process Improvement & Value Realization: Experience in identifying use cases for business process improvement and deploying improvement measures,  being a change agent and training users/process owners to realize value
• Technical Proficiency: In-depth knowledge of BPM solutions and their application in optimizing business processes. Familiarity with other BPM tools and technologies is a plus.
• Communication Skills: Strong communication and interpersonal skills to effectively collaborate with cross-functional teams, present solutions, and conduct training sessions.
• Analytical Thinking: Analytical mindset with the ability to analyze complex pr