Director, Customer Quality

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

POSITION SUMMARY:

Responsible for oversight of all phases of specific customers within AE’s Plasma Power Business Unit – providing coordinated responses related to customer quality issues and the implementation of operating practices and programs dealing with customer satisfaction and retention. Responsible for overseeing the customer quality resolution of matters that impact overall customer satisfaction. Will oversee and be responsible for customer negotiations on business-critical issues by coordinating input from within the team, cross-functional teams and has the responsibility and authority to deviate or proceed with actions related to overall customer and BU satisfaction.        

RESPONSIBILITIES:

• Leads, directs, and manages customer quality management activities for specific semiconductor customers to develop strategies for meeting customer’s requirements in all quality areas that also serve the business needs.
• Effectively manage programs, groups and product teams related to workload in relation to meeting corporate customer quality business objectives. 
• Oversees the relationship between customer’s Quality, Engineering and Production groups and AE’s Engineering, Sales, Marketing, Service, Quality and Operations functions to resolve equipment reliability and performance issues.
• Program manages the technical strategies necessary to address critical customer problems.
• Establishes team objectives and assignments as well as manages the reporting system for the team and corporate performance on critical customer problems. 
• Interacts with executives and/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers.
• Trains, coaches, assesses, and mentors team and peers with relation to failure analysis reports, data analysis, corrective action, root cause analysis, and quality performance reports.

WORK ENVIRONMENT:

• Standard office environment, noisy fast-paced lab, or clean-room environment. 
• Must be able to travel unexpectedly, up to 25% of the time. 
• Travel involves international and domestic travel to remote sites, customers, and vendors.

QUALIFICATIONS:

• Experienced in the semi-conductor industry and low-volume high mix product 
• Ability to construct cross-functional project teams and complete programs on schedule
• Ability to balance the requirements of performance, cost, and manufacturability
• Ability to solve complex technical problems
• Ability to manage multiple projects at one time
• Excellent verbal and written communication and interpersonal skills
• Proven ability to successfully manage teams through coaching and development
• Ability to be able to build process infrastructure and establish KPIs
• Experienced in using six-sigma tools and/or SPC process development 
• Understanding of ISO-9001 and solid business practices
• Understand and manage copy exact requirements 

EXPERIENCE:

• Fifteen years of customer quality or quality management experience 
• Previous leadership experience 

EDUCATION:

Essential

• Bachelor’s degree in engineering/science or similar

Desirable

• Advanced Degree in Engineering, Science or Business

COMPENSATION:

As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each jo