Senior Product Manager, Sales Platform

This is a hybrid role based out of our Boston, MA or Austin, TX office.

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our Product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with Engineering, Experience Design, Analytics and business leaders across Wayfair, our Product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways. 

We are looking for a Senior Product Manager to join our Sales Technology organization. For Wayfair residential and business customers who need personalized service and deep expertise to complete their purchase, Sales Technology makes it easy, fast, and effective for them to find exactly the right Sales associate to meet their needs, and to help our 1,000+ Sales reps power conversations and build long-term relationships with Wayfair’s business and residential customers around the world.

What You'll Do

• Provide Product leadership for a team of engineers responsible for building the B2B & B2C sales platforms; lead strategy, roadmaps, and prioritization.
• Gain deep empathy by conducting research and discovery to reimagine our products and experiences to drive high value customer and business outcomes.
• Collaborate with adjacent product, engineering, and data science teams responsible for various aspects of our Sales funnel to maximize the impact of the technology your team supports.
• Translate data into information and insights with clear scenario analysis, business impact, risks that helps the business make strategic decisions and implement strategies with success.
• Produce sustainable solutions that can be reused with minimal effort and provide comprehensive documentation and training for users.
• Develop and maintain a technology platform roadmap and regularly update key partners and stakeholders, working closely with senior stakeholders across Wayfair to ensure vision aligns with broader company objectives.
• Integrate complex operational systems to create a realtime understanding of our current operational skillsets, capacity,  and more
• Conduct research and discovery initiatives to improve KPIs, and build data assets that give you deep understanding of the health of your product and opportunities for improvement
• Test and learn, fail fast, rapidly iterate, and find creative ways to drive customer and business outcomes
• Thoughtfully create strategies to improve customer experience with all Wayfair communication channels, and serve as the voice of the customer for your core experiences
• Balance priorities across multiple stakeholder groups with clarity, candor, and a firm focus on your product strategy and north star metrics
• Contribute to the Sales Technology team and our mission to build a world-class Sales experience for both customers and agents

What You'll Need

• 5+ years of product management experience leading engineering teams in an agile development environment, ideally with exposure to a relevant product area.
• Bias for action and an ability to work at tempo to meet deadlines, handle and prioritize simultaneous requests, and manage large, cross-functional efforts
• Instincts and willingness to engage in hands-on fast prototyping to help engineers translate priorities into functional, intuitive workflows.
• Excellent analytical skills with demonstrated experience with hypothesis-driven learning and turning data into actionable insights.
• Superior communication skills with demonstrated ability to navigate a complex landscape.
• Experience in data visualization, reporting, or analytics preferred; intermediate proficiency with SQL a plus.
• Bachelors in an analytical discipline (Science, Math, Engineering, Business, Supply chain or similar), MBA preferred.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

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