Project Manager

West Star is the fastest-growing maintenance, repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

 

When you join our team, we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days, and much more. We don’t want you to live to work; we want you to work and live.

 

What you can expect as a Project Manager at West Star:

This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. This includes customer contact and support as well as interface with department managers, as primary functions. Assisting with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs are some examples of daily responsibilities. Job duties will vary each day and will encompass projects as designated by the Senior Project Manager. Will be required to work independently and manage multiple projects. Coordination of large projects and customer support is critical.

 

You will be ESSENTIAL to many FUNCTIONS, including:

• Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed.
• Pre-arrival coordination of assigned customer projects. Arrival de-brief coordination.
• Plan and coordinate an overview of aircraft workflow, providing schedule calendars as necessary depending on work scope.
• Assistance with any department if problems arise.
• Central point of contact for customers and West Star personnel.
• Work independently on projects and coordinate multiple projects as assigned. Schedule and work quality are essential in these functions.
• Work with customers in project management, pricing, and customer support roles.
• Assist as necessary with the Sales and Contracts Departments for assigned aircraft.
• Post-departure follow-up with the customer.
• Effectively and clearly communicate (i.e., speak, write, read) in English
• Any other job-related duties as assigned by management.

Qualifications

What you’ll need to bring with you:

Your education:

• High school diploma or equivalent.
• An Airframe and Powerplant License is beneficial.
• Aviation-specific training is a plus.
• A college education or degree is beneficial.
• Management, leadership, and customer service training are beneficial.
• A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

Your Experience:

• 5-10 years of prior experience in business aviation MRO activities is preferred.
• You will need to have general experience with FAA paperwork, work orders, and billing processes.
• Extensive customer contact and customer service experience are required.

Your Initiative:

We’re looking for team players who are self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common. Must be well organized, have a high attention to detail, strong written/verbal/analytical and interpersonal skills, and follow all company/FAA safety rules and guidelines.

 

Your Sense of Responsibility:

• Perform all work in accordance with Federal Aviation Administration guidelines.
• Follow all company and safety rules during performance of duties.
• Maintain customer-oriented work habits.
• Direct the work and flow of multiple projects.
• Assistance in completion of work orders, FAA paperwork, and billing items.
• Some travel may be required

Other particulars:

 

Physical Requirements

• Lifts 50 lbs.
• Routine walking, bending, squatting, sitting, and use of stairs.
• Routing or repetitive physical motion with arms and hands
• Basic personal computer operations

Mental Requirements

• professionally work with others.
• Prioritize workload
• Coordinate projects
• Extensive customer contact skills
• Understanding and implementation of regulations and guidelines.

Supervision

• Work with minimal supervision
• Work with oth