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Account Manager, SaaS/Health Data/Analytics (Signal)
PulsePointUnited States, United Statesfull_timeVerifiedPosted 4 Mar 2026
💰 $85,000/yr($75,000/yr – $85,000/yr)
About the role
A Bit About Us
PulsePoint, a division of Internet Brands, is an award-winning marketing technology company that uses real-world data in real-time to optimize campaign performance and revolutionize health decision-making. Leveraging proprietary datasets and methodology, PulsePoint targets healthcare professionals and consumer populations with an unprecedented level of accuracy—delivering unparalleled results to the clients we serve. For more information, visit www.pulsepoint.com.A Bit About Signal
Signal is PulsePoint’s healthcare intelligence business unit focused on delivering actionable insights into healthcare professional engagement.Our flagship platform, HCP365, is an advanced measurement and analytics solution that provides visibility into how HCPs interact digitally across channels including websites, search, email, social, and media. The platform leverages a large NPI-based dataset, real-time signals, and identity resolution technology to help brands optimize engagement strategies and make data-driven marketing decisions. This year, we have expanded beyond HCP365 with additional Analytics offerings under the Signal business.The Signal Team supports a range of customers including pharmaceutical manufacturers, biotech companies, medical device companies, their agencies and other strategic partners, enabling them to better understand and optimize how they reach healthcare professionals.The RoleThe Signal Account Manager (AM) is responsible for managing client relationships and ensuring the successful adoption and ongoing use of the HCP365 platform following the sales process.This role sits at the center of the customer lifecycle and partners closely with Sales, Product, Data and Operations teams, and clients to deliver a seamless onboarding experience, drive platform engagement, and ensure long-term client success.Account Managers guide customers through implementation, training, and ongoing strategic support while serving as a trusted advisor on how to leverage Signal insights and data to improve healthcare professional engagement strategies.The ideal candidate is client-focused, technically curious, and comfortable presenting complex analytics and technology to a variety of stakeholders across marketing, analytics, and media teams.What You’ll Do In A Nutshell:Manage the Post-Sale Client Lifecycle
Drive Client Onboarding and Platform Adoption
Oversee Technical Implementation and Data Validation
Deliver Ongoing Strategic Support
Support Renewals and Account Growth
- Independently own a book of business and lead client kick-off sessions to align on goals, stakeholders, KPIs, and implementation timelines.
- Serve as the primary point of contact and manage client relationships throughout the partnership lifecycle.
- Deliver onboarding sessions and platform training on HCP365 dashboards, reporting tools, and analytics features.
- Help clients apply HCP365 insights to improve marketing performance and campaign strategy.
- Coordinate technical implementation, including pixel tagging timelines, pixel deployment, troubleshooting and platform integrations.
- Support QA and data validation to ensure accurate tracking and alignment with client analytics platforms.
- Maintain ongoing engagement through regular check-ins, insights, and product updates.
- Monitor account health, identify expansion opportunities, and support renewals with the Sales team.
Who You’ll Work With
The Signal Account Manager regularly collaborates with stakeholders across both internal teams and client organizations.Client stakeholders may include:- Brand Marketing Teams
- Digital Marketing Teams
- Data and Analytics Teams
- Media Agencies and Activation Teams
- Web Analytics and Implementation Teams
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