Case Management Lead Analyst – Senior Specialty Consultant

Case Management Lead Analyst – Senior Specialty Consultant

JOB TITLE: Case Management Lead Analyst –  Specialty Consultant

JOB BAND: High band 3

DEPARTMENT: Clinical Operations-Clinical

UNIT/SECTION: Military OneSource

REPORTS TO: Specialty Consultant Manager (Supervisor)

Role Summary:

A great opportunity to help military members and their families!

The Specialty Consultant works with members of the military and their families in providing confidential specialty and special needs consultations. The Specialty Consultant is responsible for identifying the individual and/or family’s most immediate needs and leveraging their behavioral expertise to recommend available services that meet those needs. This key role provides participants with support, education, resources, as well as information regarding legal/educational entitlements they may be eligible for.  The Specialty Consultant will coach the participant to an individualized plan of action to best meet their needs. 

Specialty topics are varied but often include the following issues:

• Adults and children with special needs

• Complex areas of Disability/Educational law & entitlements (will not provide legal advice)

• Special needs trusts/estate planning (will not provide legal advice)

• Adoption

• Eldercare

• The military health care system & TRICARE

• Building healthy relationships

• Support for new parents

• Pet Care

• Everyday resources

The team works in a fast-paced environment, on a queue, taking Specialty Consultant/Special Needs Consultant calls in the moment, as well as through scheduled appointments.  Consultations are available by telephone, and/or using web based applications including real-time audio/video and chat discussions. 

Duties and Responsibilities:

• Ability to created individualized Action Plans based on the needs of the participant. Leverage behavioral expertise in formulating recommendations that best meet participant goals.

• Provide 1:1 telephonic, video and chat specialty/special needs consultations to help the participant identify and meet their individualized needs.

• Educate participants on applicable educational and disability law while coaching them to take steps towards legal entitlements they are most likely to be eligible for given their unique circumstances (no legal advice)

• Research and provide participants with a wide variety of civilian and military resources

• Execute duty to warn/mandated reporting processes as needed

• Contribute constructively in team meetings and with matrix partners in a manner to enhance relationships and to improve communication and procedures relevant to team functioning.

• Provide support/consultation to Journeyman level Specialty Consultants

• Provide input/guidance regarding the evolution of the Specialty consultant role and Specialty consultant program

• Cross train and provide back up to additional teams as needed

• Perform additional tasks/projects as needed, requested or assigned.

• Comply with all policies and Standard Operating Procedures.

• Maintain a minimum of 12 professional development hours per calendar year on topics related to adults and children with special needs (funding provided)

Qualifications:

• Must be a U.S. Citizen

• Master’s degree from an accredited graduate program in a social science/mental health related field such as, social work, psychology, marriage/family therapy, or counseling.

• Current, valid, unrestricted counseling license/certification from a State, D.C., a U.S. Commonwealth, or a U.S. Territory that grants the authority to provide counseling services as an independent practitioner in their respective fields

• 10+ years’ experience working with adults and/or children with disabilities/special needs/behavioral health conditions

• Must pass government-issued background check (tier 2 suitability)

• Skilled in providing clinical/case management consultation to teammates

• Professional training and experience in disability and educational law.  Ability to use this training and e