SR Engagement Coordinator

Summary: 

Schedule: Monday-Friday

Location: Whitney Ave, Holyoke (Hybrid work opportunity)

The Senior Engagement Coordinator is essential to building an exceptional team member experience at Baystate Health. The Senior Engagement Coordinator partners with Human Resources leadership, HR Business Partners, communications specialists and others to evolve the effectiveness and delivery of engagement-building activities. Serves as key lead for Baystate Health engagement activities including development, tracking and evaluation of Engagement Plans in support of strategic goals; timely administration of engagement survey and sharing of results; and maximizing survey contract and use of available tools.

Responsible for building and maintaining a strong recognition culture within Baystate Health, the Coordinator is responsible for administering, tracking and ensuring ROI for Baystate Health's electronic recognition platform and other recognition activities. In collaboration with key partners, designs associated education and communications plans to ensure ideal use of system.

The Senior Engagement Coordinator gathers team member insights through focus groups, engagement teams, electronically and other means to inform decision making; provides engagement-related consultation and group education and presentations. As a steward of the department, the Coordinator aligns, plans and coordinates Baystate Health's recognition and traditions events in collaboration with key partners.

Job Responsibilities: 

1) Develop, track and evaluate engagement strategies in support of strategic engagement and related objectives. Develop dashboard that tracks and displays engagement work connected metrics related to engagement, recruitment, turnover, patient experience, etc. Present data to HRBP as well as leadership at various forums.

2) Partner with HR Leadership to ensure timely administration of engagement survey and sharing of results with system-wide managers and their teams. Ensure key points of survey data are shared organization-wide. Annually review and maximize engagement survey contract and coordinate use of available tools and resources, such as management presentations, library of resources, etc.

3) Help to build and maintain a strong culture within Baystate Health, partnering with HR and organization leadership. Serve as lead administrator for electronic recognition system and track usage ensuring ROI. In collaboration with key partners and vendor support

4) Aligns, plans and coordinate Baystate Health's recognition and traditions events in collaboration with key partners. In collaboration with Marketing and Communications, aligns messaging of key events coordinated outside the department to help connect to the department, such as President's Quality and Safety Awards, etc.

5) Gather team member insights through listening sessions, focus groups, engagement teams, electronically and other means to inform decision making. Develop surveys and focus groups questions, administers surveys and organizes and holds focus groups, analyzes data and make recommendations.

6) Serve as a consultant to HR Business Partners and provide engagement-related consultation, group education and presentations. Ability to interact with senior-level and all levels of management.

7) Lead and participate in various engagement teams and team member advisory groups throughout Baystate Health.

8) Co-facilitate weekly New Team Member Orientation and other development programs to promote engagement.

Required Work Experience: 

1) At least 2 years relevant human resources experience at a large, complex organization

Preferred Work Experience: 

1) None Listed

Skills and Competencies: 

1) Must be able to work independently and prioritize workload

2)  Strong communications and customer service skills

3)  General knowledge of HR and personnel practices

4)  Strong and demonstrated organizational, time management and follow-through skills

5)  Prior experience leading, managing and coordinating engagement-related activities

6)  Ability to manage competing priorities effectively and accurately in a fast paced, high transition environment

7)  Proven ability to interact with and influence senior-level and all levels of management

8)  Strong interpersonal and collaboration skills

9)  Strong verbal, written and visual/presentation communication skills required with the ability to work with all levels of the organization

10)  Strong problem-solving skills

11)  Able to make sound assessments and judgments

12)  Proficient with Microsoft Word, Excel and Outlook and ability to gain pro