Sr. AI Product Owner

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Job Description

ROLE OVERVIEW

The Data, Digital and Technology (DD&T) Sr. AI Product Owner manages product delivery for GenAI-powered digital agents within the Digital Partner Product Line and is responsible for the day-to-day development and alignment of delivery to the strategic vision. These agents aim to optimize administrative workflows, improve employee productivity in interactions with DD&T, Finance & Procurement, and other service functions, and revolutionize the accessibility and usability of Standard Operating Procedures (SOPs) across business functions. The Product Owner leads product initiatives within the Digital Partner portfolio and interacts with multiple product owners, platform owner, business owners, and process subject matter experts to promote a unified vision. The Product Owner is focused on delivery, release plans, and communicating progress to stakeholders. They are responsible for leading virtual teams to release a product that meets customer needs to achieve team goals and have end-to-end responsibility for defining and prioritizing requirements (stories) in the backlog and accepting requirements (stories) as completed.

OBJECTIVES:

• Manage the key relationships between stakeholders and DD&T to deliver on business opportunities and outcomes, and to drive continuous delivery of value using agile product life cycle management—from product prototyping, development, optimization, and renewals to product terminations.
• Collaborate with stakeholders to gather, analyze, and evaluate new use cases based on business value and user impact; translate needs into actionable solutions by working with solution architects, platform owners, and application owners; gather detailed user stories with user acceptance criteria; prioritize features in alignment with strategic goals and resource constraints; work closely with SCRUM teams to ensure efficient execution and delivery of solutions; and orchestrate user testing with stakeholders, gather feedback, and iterate for continuous improvement.
• Proactively monitor and maintain product-related end-to-end customer/business experiences and influence relevant stakeholders to support and deliver successful product releases.
• Partner with platform and application teams to identify and use optimal technologies and resources for products, and to drive continuous improvement of service processes, user experiences, and application optimization aligned with business stakeholders.
• Work with communication, change, and training specialists to align on messaging, create strategies to promote new features, enhancements, and capabilities, and support the creation of materials and sessions to train users on features and updates.

ACCOUNTABILITIES

Customer Relationship Management

• Manage the expectations of business owners and other stakeholders.
• Communicate how the product is meeting the business priorities and goals of the organizations (business, technology, and marketing).
• Work with partners in business functions, technology, data, and the ecosystem to accomplish product goals.
• Identify high-priority/critical issues and provide solutions to address stakeholder needs.
• Communicate issues and successes up and down in the product teams, DD&T, and the business.
• Responsible for creating insightful communication artifacts for keeping product teams and stakeholders informed and up to date on project status, issues, and risks.

Product Delivery

• Define the product offer