Business Process Lead II

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

 

About the role:

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

Boston Scientific is seeking a Business Process Lead II to support and enhance business systems, warehouse systems and operational processes across Distribution, Logistics, Manufacturing, Quality and Supply Chain operations. This position, based in Quincy, Massachusetts, partners closely with Operations, Quality, Engineering, Product Teams, IT teams and vendors to support system reliability, operational performance, compliance and the end-user experience.

This role is ideal for an individual who combines strong operational knowledge with developing business systems expertise and is looking to expand their impact through requirements gathering, testing, reporting, process improvement and operational support. The position serves as a liaison between business and technology teams, helping deliver solutions that support day-to-day operations and strategic initiatives.

 

Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

 

Your responsibilities will include:

● Serve as the primary point of contact for ticket triage, issue investigation, end-user support and business process troubleshooting for assigned systems and functional areas.

● Partner directly with warehouse, distribution, manufacturing and quality teams using a hands-on Go See approach to understand business processes, support end users, identify root causes and resolve operational issues.

● Gather, document and maintain business requirements, process flows, business procedures and user stories for system enhancements and process improvements.

● Define test strategies, develop test scripts, execute testing activities, support user acceptance testing (UAT) and validation efforts, document results and coordinate defect resolution for system and process changes.

● Support SAP, Manhattan and related technologies by assessing business impacts, coordinating support activities and partnering with IT and vendors to implement solutions.

● Develop and maintain process documentation, work instructions, training materials and end-user communications to support adoption and operational consistency.

 

Qualifications:

Required qualifications:

● Associate degree in business, supply chain, information systems, engineering, operations or a related field, or a minimum of 4 years' progressively responsible experience in supply chain, distribution, logistics, manufacturing, quality, business systems or information technology.

● Experience supporting warehouse operations, distribution processes, manufacturing operations, business systems or operational technologies.

● Experience documenting business requirements, process flows, business procedures or user stories.

● Experience supporting testing activities, troubleshooting operational issues or participating in system implementations.

● Strong analytical, problem-solving, organizational and communication skills, with the ability to collaborate effectively with frontline users, business stakeholders and technical teams.

● Ability to travel up to 10%.

Preferred qualifications:

● Bachelor's degree in business, supply chain, information systems, engineering, operations or a related field.

● Experience supporting SAP, Manhattan, Jitb