Junior Desktop System Administrator - Mac

Thank you for your interest in working at William Paterson University.

We invite you to join William Paterson University: a wonderful community to learn, work, grow, and thrive. William Paterson University has been named to Forbes’ prestigious “Best Employers by State” list for 2024, recognizing the institution as one of the best-ranked employers in New Jersey based on nationwide surveys. WP is one of four education institutions on the Garden State’s list this year. Here is the link to the article forbes-best-in-state-employers-new-jersey-2024. William Paterson University is among more than 40 companies and organizations that will be honored with a 2024 NJBIZ Empowering Women Award for their commitment to supporting and elevating women employees.

William Paterson University employs approximately 1000 full time employees in the state who work in a variety of positions ranging from professors to administrative assistants and administrators, physical plant operations, campus police, athletics coaches, academic advisors, and more. William Paterson University supports a remote friendly hybrid work schedule for this role. William Paterson also boasts a four-day summer work week from mid-May to mid-August (Fridays off), during which all employees participate in our award-winning Summer Learning series.

Spanning more than 400 wooded acres in suburban Wayne, New Jersey – just 20 miles from New York City – our campus is one of the most diverse in the nation and it ranks in the top 4 percent of colleges for social mobility. William Paterson is a strong proponent of employees growing their careers there. More than fifty percent of the University’s roles are filled by promotions from within. We’re not only committed to social mobility for our students, but also for our employees.

Your work as a member of our team is important to our students and to the progress of our University. What you do here matters, and we value every contribution.

Under the direction of the Lead Desktop Systems Administrator within User Services, the Desktop Systems Administrator is responsible for providing advanced technology support to the university community in the use of Apple-based and Windows technologies.

Major Duties and Responsibilities 

• Provides technology support for university-wide operating systems and software deployment systems with a specific focus on, but not limited to, the macOS environment.  
• Provides support in the planning for installation and support of enterprise-wide operating systems and application deployment to managed desktop deployments from the Computer Renewal Program (CRP.) 
• Develops and maintains both macOS and Windows operating system images and the application deployment processes for university devices. This includes employee computers in departmental offices, mobile computers at remote locations, and devices in university computer or research labs. 
• Maintains macOS/Apple management servers and management ecosystem connected to the various macOS computing environments (general labs, specialty labs, employee desktops and laptops). Supports the maintenance of the Windows management ecosystem as directed by the Lead Desktop System Administrator.
• Assists in the planning, installation, and configuration, of all software applications installed on the desktop or servers under the guidance of the Lead Desktop Systems Administrator. 
• Supports the User Services department and Computer Renewal Program in the planning and evaluation of technology equipment, systems, and services. Provides direct technical support in the implementation of new technology and troubleshooting for all computer software and hardware operational problems. 
• Performs other duties as assigned that are appropriate for the position. 
• Works collaboratively with User Services and other Information Technology colleagues to provide advanced technology desktop and application support to faculty, staff and student labs in the conduct of teaching, research, and administrative operatio