Quality Improvement Manager

Quality Improvement Manager

Join Our Team at North Range Behavioral Health!

At North Range Behavioral Health, we believe no one should face mental health challenges alone. Our compassionate team provides comprehensive, person-centered care, supporting individuals, families, and communities to thrive. We’re proud to be a leader in behavioral health services across Weld County, offering a wide range of programs for all ages and backgrounds

We focus on collaboration and trauma-informed care, integrating clinical expertise with research to create a meaningful, lasting impact. Join us in making a difference!

Vision: Where Hope Begins and Change Is Possible

Mission: Compassionate care for those facing mental health and addiction challenges

Values:

• Customer First: Supporting recovery every day
• Compassion: Treating all with empathy and respect
• Collaboration: Building strong relationships for effective care

About the Role: Quality Improvement Manager  

The Quality Improvement and Compliance Network staff assist with supporting the operational and clinical aspects of North Range Behavioral Health.  This position requires the use of independent judgment, originality, and the application of support, technical, and human relations skills as they relate to process improvement activities and data/reports to meet quality and compliance-related requirements. Assists the team with maintaining and monitoring quality improvement systems and clinical documentation standards across the organization.  Will assist in improvements as needed. Staff assist the Quality/Compliance Network with project tasks and assignments. Report results to oversight bodies as directed.

Quality Improvement is the foundational component utilized in the evaluation of behavioral health services within North Range Behavioral Health. The philosophy is embedded in practice by adopting quality assistance and a user-friendly approach that emphasizes teamwork, collaboration, and systemic changes. The outcome of quality is to provide customers with a wide array of quality, cost-effective, and efficient services that improve the health, safety, and well-being of individuals within the community.

Key Responsibilities:
 

• Document standard operating processes and prepare routine reports; assist with the development of policies and procedures that lead to compliance and improve programs and processes.
• Design and implement internal surveys related to quality activities for staff. Analyze data and report findings.
• Ensure effective chart review process; analyze and evaluate charts; summarize and share findings with appropriate supervisors and managers; investigate progress notes for accuracy of clinical content and procedure billing codes.
• Identify clinical staff in need of chart documentation training; develop training material, and conduct training for managers, supervisors, and staff as assigned.
• Develop and implement tracking forms and systems to audit chart documentation to federal, state, and county regulations; identify and recommend methods to streamline procedures and improve efficiency.
• Collaborate with supervisors to prepare for audits by governmental entities and other partners, and funders, and serve as a leader in such audits.
• Evaluate audit findings of non-compliance with agency and/or regulatory standards.
• Aid the staff in implementing the CAP, including providing/arranging training and identifying additional resources for the staff to implement the plan.
• Manage critical incident processes; work with supervisors, managers, and staff to r