Facilities AV Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Pay: $108500 - $157300 / year

Location: Santana Row | San Jose, CA

Responsibilities

Team Leadership & Development

• Supervise, coach, and provide ongoing training to Live Events AV Technicians and any AV support staff.
• Set clear performance objectives, conduct regular performance reviews, and offer timely feedback and mentoring.
• Foster a collaborative and positive team culture focused on accountability, technical excellence, and customer satisfaction.
• Coordinate ongoing cross-training and professional development to ensure staff versatility and coverage.

Event Operations & Technical Oversight

• Liaison between Events and Facility Management teams to ensure room readiness including cleanliness, temperature and AV functionality
• Oversee all aspects of AV operations for live and hybrid events, including audio, video, lighting, content management, and streaming solutions with WebEx board functionality focus.
• Serve as an escalation point for complex AV troubleshooting before and during events, ensuring rapid issue resolution.
• Ensure consistent adherence to all AV standard operating procedures, event plans, and technical diagrams.
• Monitor event execution in real time, proactively addressing technical, logistical, and staffing challenges.
• Provide hands-on technical support for high-profile or complex events as required.

Resource Planning & Scheduling

• Develop staff schedules that ensure coverage for all events, balancing business needs, staff availability, and budget constraints.
• Manage time-off requests, shift swaps, and any unforeseen absences to maintain uninterrupted event support.

Stakeholder Management & Communication

• Act as the primary local AV contact for Cisco clients, facilities, IT, and event production teams.
• Collaborate with event planners and producers to fully understand event objectives and technical requirements.
• Communicate event status, risks, and post-event analyses to management and stakeholders.
• Gather feedback from clients and staff to continuously enhance delivery service.

Equipment, Inventory & Budget

• Oversee local AV inventory, ensure equipment is well maintained, updated, and in optimal working order.
• Track equipment usage, conduct routine inspections, and coordinate repairs or replacements.
• Support the site and Client initiatives on technology upgrades, equipment purchasing, and cost controls.
• Approve local AV supply and rental expenditures within budget guidelines.

Process Improvement & Compliance

• Identify and implement improvements to AV workflows, documentation, and support procedures.
• Ensure compliance with local health, safety, and security requirements as well as corporate AV standards.
• Track and report incidents, equipment failures, and operational metrics to senior management.
• Provide oversight/support to property, Project & Procurement Teams in the delivery of maintenance, projects and vendor activities supporting critical operations and/or functions.
• Partners with JLL Strategic Sourcing and Contracts Managers to ensure all vendor contracts are properly implemented and executed consistent with the identified scope of work and requirements of MSA.

Documentation & Training

• Maintain up-to-date documentation for local AV setups, troubleshooting guides, and event workflows.
• Lead or assist in the training of new hires and the ongoing upskilling of team members.
• Contribute to knowledge bases and share best practices with peer managers in other locations.

Qualifications Required

• 4 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference center
• 2+ years of experience with Microsoft Office in an office environment
• Familiarity with integrated AV systems
• Ability to learn new software as required for the position
• Ability to work in a fast-paced environment with competing priorities
• Must always maintai