Manager of Operations

About the Organization:

The Office of Consumer Affairs and Business Regulation (OCABR) is a state agency within the Executive Office of Economic Development and is responsible for protecting consumers through advocacy and education. The Office of Consumer Affairs works to ensure that the businesses our agencies regulate treat all Massachusetts consumers fairly. The Division of Banks ("DOB"), Division of Insurance ("DOI"), Division of Occupational Licensure ("DOL"), Division of Standards ("DOS"), and Department of Telecommunications and Cable ("DTC") all fall under the OCABR umbrella and help us to fulfill our critical mission of building better businesses and smarter consumers.

The Office of Consumer Affairs and Business Regulation is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Office or Consumer Affairs and Business Regulation values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

The Office of Consumer Affairs and Business Regulation is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens.

About the Role:

The Office of Consumer Affairs and Business Regulation Operations Manager supports its mission of protecting and empowering Massachusetts consumers through education and advocacy. The Operations Manager will work with and take direction from OCABR’s Undersecretary, Deputy Undersecretary and will report directly to the OCABR Undersecretary. The individual in this role will have experience in high level operation support.

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work-from-home days as needed. The primary work location is downtown Boston; however, the incumbent might be needed on occasion to assist with specific meetings/events outside of the downtown Boston location.

The successful candidate will be responsible for providing high-level professional operations support to the Office of Consumer Affairs and Business Regulation and the Undersecretary/Director’s Office, managing the day-to-day operational duties of the OCABR, serving as the primary point of contact for all visitors/guests, and ensuring successful onboarding and offboarding of staff. This work will include managing schedules, coordinating meetings and events, liaising with individuals both internal and external to OCABR, and representing the OCABR in a professional, courteous, helpful, and timely manner.

To excel in this role, the preferred candidate should be able to work well under pressure, manage multiple tasks simultaneously, and thrive in a fast-paced environment. They should have excellent communication and interpersonal skills and be able to collaborate effectively with colleagues both within and outside of the agency. The ability to meet strict deadlines and maintain a high degree of accuracy and attention to detail, as well as confidentiality, is critical. 

This is an exciting opportunity for a highly motivated and organized individual to join a dedicated team committed to protecting the consumers and business of the Commonwealth. The Office of Consumer Affairs and Business Regulation is looking for someon