Director of Infrastructure Services & Innovation

Director of Infrastructure Services and Innovation
(Administrator II)

Compensation and Benefits

The anticipate hiring salary is $120,000 - $140,000 per year and is competitive and negotiable depending on the strength of qualifications. This is a CSU Management Personnel Plan (MPP) position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

 

Job Summary

Under the general direction of the Vice President for Information Technology and CIO, the Director of Infrastructure Services and Innovation is a visionary leader and a key member of the Technology Services leadership team, driving innovation, efficiency, and transformation across infrastructure services. This role is an opportunity to reimagine how technology supports the university's mission by leveraging AI, automation, and cutting-edge cloud strategies to streamline processes, optimize resources, and enhance service delivery. The incumbent manages cloud and on-premises Unix and Windows systems, storage services (SAN and NAS), database & systems services, email (Gmail), and virtual application and desktop infrastructure.

 

Key Qualifications

• Ability to bring teams together, engage staff, and create a shared vision for technology transformation.
• A skilled relationship builder who can inspire and influence diverse teams, promote staff development, and foster an inclusive, high-performance culture.
• Demonstrated ability to assess and refine service delivery methods, streamline processes, and enhance efficiency through technology and automation.
• Experience in evaluating and optimizing administrative and support systems to improve service delivery.
• High level of emotional intelligence, diplomacy, and tact in managing diverse teams and navigating complex institutional structures.
• Familiarity with end-user computing hardware, software, cloud infrastructure, and automation technologies.
• Knowledge of AI-driven solutions and automation tools that can enhance IT operations and service delivery.
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To view the full list of qualifications and job responsibilities, please click the Position Description button above.

 

Education and Experience

• A bachelor's degree from an accredited university in technology, business, information systems, educational technology, or a related field of study.
• Two (2) years of related progressively responsible managerial experience required.
• Experience deploying and managing platform or infrastructure as a service solution similar to Amazon Web Services.
• Demonstrated experience serving in IT leadership roles, successfully leading projects, delivering services, and developing effective processes in system services, network services, and identity management.
• Specific experience preparing reports and proposals for senior management dealing with project portfolio, priorities, and capacity.
  • Preferred Qualifications:
    • Master’s in computer science, MIS or related field.
    • Five (5) or more years of Information Technology experience working in higher education infrastructure support.
    • Five (5) or more years working in a datacenter environment supporting infrastructure, systems, and applications.
    • Five (5) or more years of experience planning and managing IT projects including staff and materials requirements, schedules, budgets, priorities, communication and training for support staff and end users.
    • Experience leading successful migrations of on-premises enterprise systems and infrastructure to a public, private, or hybrid cloud environment.
    • Demonstrated experience working successfully with students from diverse backgrounds with a broad range of digital literacies.
    • Experience working in a union environment. 

 

Department Summary

Technology Services will be a leader in providing effective technology and quality services and sup