Executive Director - Engineering, SRE - Retail, Pharmacy & Dispensing

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

A Brief Overview

Provides strategic leadership and oversight of the Site Reliability Engineering (SRE) function supporting CVS Health’s retail and pharmacy store systems. This leader defines strategies, builds roadmaps, and directs large global teams focused on ensuring the reliability, availability, observability, and scalability of distributed store technology — including pharmacy platforms, POS systems, handheld devices, store servers, dispensing locations and connectivity infrastructure. The Executive Director partners closely with senior business and technology stakeholders to drive operational excellence, modernize monitoring and automation capabilities, and establish real-time visibility into store health, enabling proactive incident prevention and rapid resolution.

What You Will Do

·       Provide strategic direction for the SRE function supporting CVS Health stores and pharmacies.

·       Align SRE strategies with enterprise goals, delivering resilient technology that enables world-class customer and patient experiences.

·       Develop and oversee a multi-year roadmap for observability, automation, and reliability improvements across distributed store environments.

·       Lead initiatives to instrument all store systems with advanced monitoring, logging, metrics, and distributed tracing.

·       Establish and manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical store applications.

·       Drive automation to reduce toil, improve efficiency, and enable self-healing capabilities across thousands of locations.

·       Oversee major incident management, ensuring rapid detection, root-cause analysis, and resolution in collaboration with business and technology partners.

·       Champion modern cloud, edge, and AI-driven monitoring solutions for store technology.

·       Partner with architects, product engineering, and infrastructure teams to embed reliability practices throughout the software lifecycle.

·       Ensure secure, compliant, and resilient operations aligned with healthcare and retail regulations.

·       Serve as the executive leader for store reliability, partnering with pharmacy, retail operations, and digital leadership.

·       Influence technology strategy and investment decisions to advance reliability and observability capabilities.

·       Represent CVS Health as a thought leader in SRE and operational resilience, both internally and externally.

·       Lead, mentor, and grow diverse global teams of site reliability engineers.

·       Foster a culture of reliability, accountability, innovation, and continuous improvement.

·       Develop organizational talent strategies to build and retain top-tier engineering and operational expertise.

Minimum Requirements

·       15+ years of technology leadership experience in operations, infrastructure, or software engineering, with significant experience in SRE or large-scale reliability programs.

·       Proven track record managing distributed technology environments (retail, healthcare, or other multi-site operations strongly preferred).

·       Mastery of incident management, observability, automation, and operat