Senior Software Product Manager - eCommerce

Job Description

About GM Energy
Are you passionate about being a part of a start-up that will transform General Motors? Are you interested in entering the fastest growing industry, Energy & Power?

GM’s energy team was launched in 2021 and is rapidly growing. GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems) vehicle to grid capabilities, utility program enrollments, and software platforms needed to operate and aggregate these assets on the grid.

With GM Energy’s residential offerings, EVs can be leveraged to help mitigate power outages for customers. This team envisions a world with no grid outages, fully renewable energy, and decentralized energy resources. GM’s resources, reach, and all-EV future can deliver that future. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion

Visit our website to learn more about GM Energy – gmenergy.gm.com
 

The Role:

As a Senior Software Product Manager - eCommerce, this individual is responsible for leading the exploration, definition, implementation, and execution of the GM Energy eCommerce backend ecosystem, in partnership with peer Product Managers, business stakeholders, technical counterparts, integration partners, and creative agencies.

This role will work cross-functionally and oversee the ongoing management of the systems that power the GM Energy eCommerce experience. These integrations and partnerships include but are not limited to the Order Management System (OMS), payment platforms (EPG, Adyen), Home Purchasing Platform (HPP), CRM/Salesforce, Oracle, Adobe, Datadog, IBM middleware, Shopify, and logistics and fulfillment integrations. They will play a critical role in identifying, defining, managing cross-functionally, and executing the integration of various teams and solutions into the GM Energy commerce experience and customer journey. This Sr. PM will partner with GM Energy sales, CRM teams, finance, tax, fraud, GM Parts & Accessories team, and other internal and external partners.

This position requires someone who is a self-starter, fast learner, and always thinks customers first. We are searching for an individual who can effectively prioritize and thrive in an ambiguous/fast-paced environment. The successful candidate will be passionate about customer experience, understand eCommerce backend and digital best practices, and bring innovative ideas for how to aid in EV adoption and support customers shopping and buying energy products and services.

This position reports to the Group Product Manager, Sales Enablement,

What You’ll Do:

• Act as the Senior Software Product Manager for the GM Energy eCommerce backend platform, owning strategy and roadmap for backend integration services alongside the Software Product Management, eCommerce team.

• Partner with business stakeholders to shape ideas, develop creative briefs, and refine system designs with technical and agency teams.

• Lead backend workstreams through stakeholder, legal, finance, tax, and security reviews; feedback management; testing/QA; and launch prioritization with other Software Product Managers.

• Own the OMS roadmap for GM Energy end-to-end. Define and govern the order lifecycle state model and exception-handling rules.

• Lead logistics and fulfillment development with 3PLs, carriers, installers, and dealer fulfillment teams, defining outbound fulfillment publishing, milestone ingestion, API integrations, and SLA-driven escalation paths.

• Define data models, reference data, and master data for orders, customers, products, SKUs, promotions, and entitlements; ensure data integrity across Oracle, Salesforce, Shopify, and OMS.

• Perform coding verification in partnership with engineering reviewing API payloads, validating event/tag implementations, sampling logs, and confirming back-end behavior meets functional and non-functional specs.

• Explore, define, write, prioritize, and manage product initiatives, capabilities, features, epics, and user stories in Jira / Jira Align, including acceptance criteria, dependencies, NFRs, and release sequencing for back-end deliverables.

• Partner with IT-DEV and PMO in Refinement, Sprint, and PI planning, sprint demos, and program syncs; manage the back-end feature backlog to support agile delivery.

• Author and manage SOWs and SLAs with vendors, integrators, and agency partners ensuring scope, deliverables, performance metrics, uptime targets, and escalation paths are clearly defined and monitored.

• Establish program measurement