Head of Shipping - Americas

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Job Description:

Job Summary: This Head of [Shipping] is a key leadership role responsible for directing a core functional area of the warehouse operations to meet performance targets, customer expectations, and rigorous quality and safety standards. This leader will manage a team of 20-35 operators, focusing on their professional development and ensuring alignment with top company objectives. Key responsibilities include planning and delegating team priorities to support deliverables, coaching employees on performance and safe work practices, and ensuring all training requirements are met in a timely manner.

This individual is accountable for the efficient, accurate, and safe handling of all goods—from inbound receiving and inventory management through the picking, packing, carpentry, and final dispatch of products, ensuring product integrity and a hazard-free work environment. The Head will build a talent pipeline by determining appropriate staffing levels, managing workloads, and developing team members for future growth. Using designated KPIs to demonstrate performance, this leader will drive continuous improvement in safety, quality, and efficiency, ensuring high levels of customer satisfaction. This position requires strong collaboration with internal and external stakeholders to solve problems, smooth operations, and adapt to the changing needs of the business.

Primary Responsibilities: 

[Operations]:      60%

• Lead and develop a high-performing [Function] department, owning all aspects of team performance, training, and engagement to create a culture of excellence and accountability within your specific area.

• Master and optimize the end-to-end [Function] process, acting as the business's subject matter expert to drive best-in-class standards for quality, accuracy, and efficiency in your domain.

• Execute the daily and weekly operational plan for the [Function], translating broader warehouse targets into clear, data-driven production goals, staffing plans, and workflow priorities for your team.

• Drive targeted continuous improvement initiatives within the [Function], using methodologies like Kaizen and 5S to identify and eliminate bottlenecks, enhance workflow, and perfect processes specific to your department.

• Serve as the key operational liaison between the [Function] and adjacent departments (e.g., Inventory, Packing), ensuring seamless handoffs and proactive communication to maintain overall operational flow.

• Own and report on all KPIs for the [Function], analyzing performance data to provide detailed updates, root-cause analyses, and actionable recommendations to the Head of Warehouse Operations.

[Leadership]:     30%

• Cultivate a high-performance culture by leading, mentoring, and developing all talent within the [Function] department. Own the full employee lifecycle, from hiring and onboarding to performance management and career pathing, to build a robust talent pipeline.

• Champion a culture of engagement and accountability where every team member is empowered to uphold the highest standards of safety, quality, and performance. Implement and oversee recognition and feedback programs to drive continuous improvement.

• Develop and manage the labor plan for the [Function], aligning staffing levels, scheduling, and skill sets with operational forecasts and daily volume fluctuations to consistently meet performance targets.

• Set clear performance expectations and own the performance management process for t