Head of Technology for Global Functions - MD

The Head of Functions Technology will partner to define and deliver Technology Strategy to ensure continued improvement of Global Functions platforms across the Firm with a focus on Enterprise Technology infrastructure for Enterprise Risk, Compliance, Controls, Enterprise Services and Public Affairs (ESPA), Citi Realty Services (CRS), Human Resources (HR), Legal, Audit, Citi Security and Investigative Services (CSIS) and Enterprise Tools and Reporting (ETR) in support of the firm’s strategy and priorities.

Citi is in the middle of a material Transformation journey. Whilst the Transformation reaches across the firm, the Functions Technology team is a critical enabler in many workstreams. In particular Functions Technology has a large part to play in the delivery of regulatory critical milestones that are committed in Citi’s response to it’s Consent Order.

Functions Technology has continued and materially accelerated key elements of the Workforce Strategy inherited from Global Functions Technology. In particular Functions Technology is transforming to agile, taking inspiration from SAFe.

The Head of Functions Technology role is key to ensuring our business and enterprise goals are achieved in a manner that leverages the best architectural principles, key strategic technologies and sound procedures expected of a global, systemically important financial institution. Additionally this role is critical to the organization in order to keep pace with ever growing regulatory demand, driving an outcome-based approach whilst pioneering a best-in-class approach to engineering culture.

Responsibilities include:

• Design, develop and deliver a next generation architecture for the Functions, with a focus on Enterprise Risk, Compliance, Controls, Enterprise Services and Public Affairs (ESPA), Citi Realty Services (CRS), Human Resources (HR), Legal, Audit, Citi Security and Investigative Services (CSIS) and Enterprise Tools and Reporting (ETR)

• Build and lead a 7,000 person Functions Technology team (with a blend of FTE members and managed resources) responsible for developing technology solutions to address complex business requirements in agile

• Manage the technology estate aligned to 7 of Citi’s EMT & manage those EMT as stakeholders. Partner with those EMT on quarterly business reviews with the CFO and CEO

• Manage the implementation, enhancement and scalability of functions platforms (579 discrete applications) across all business lines of Citi ensuring convergence to global consistency, standard platforms, mitigation of key risks (controls), and alignment with architecture principles

• Manage a large technology budget of $700mm, including strong partnership with functional financial officers to ensure appropriate funding and future out-year forecasting as appropriate

• Understand key business challenges, desired business outcomes and success measures for the functions. Design and document key Technology enablers and complimentary Technology strategies to meet business outcomes

• Drive transformation to agile product delivery including adoption of concepts akin to business agility, organize around value and lean portfolio management

• Pioneer a strong engineering culture to include adoption of the CIO engineering manifesto & testing manifesto.

• Drive developer productivity through adoption of CI/CD tooling and code completion tools such as GitHub Copilot. Monitor and improve DORA metrics for the group

• Manage large digital transformations and implementations to include new platform offerings, regulatory commitments and enterprise-wide GEN AI tool adoption

• Lead and manage external regulator reviews and updates representing technology

• Collaborate with CISO and the CTO to drive enterprise-wide priorities such as information security controls and strategic architectures and technologies

• Prioritize the Functions Technology book of work and budget by ensuring the correct balance of regulatory, mandatory and strategic investments to ensure safety and soundness including vulnerability management and maintenance

• Ensure Functions Technology operates within Technology Risk appetite, including cyber risk appetite. Further to that, actively improve controls through automation and ensure continued improvement in risk and control culture

• Oversee relationships with key 3rd party vendors including software providers and extended workforce providers which may include RFP processes

• As part of Technology Strategy for the Functions, determine buy vs build considerations for Technology platforms

• Be a culture carrier including improving key diversity representation for Functions Te